GM/Sr GM/AVP

Job Title: AGM/GM/Sr GM/AVP – Operations & Growth

Company: Autopilot Offices (Work Square)

Location: Mumbai (Lower Parel - HO) PAN India Travel is required.

Employment Type: Full-Time

About Us

Work Square is a managed office operator specializing in providing exclusive, built-to-suit office spaces that are tailor-made to meet our clients' specific business needs. We operate as a real estate partner for clients by offering end-to-end solutions for office space acquisition, design, build, and management. Our clients range from rapidly growing startups to established organizations.

Our comprehensive services include:

• Real Estate Acquisition supported by micro-market intelligence.

• Tailor-Made Design and Build of office spaces in collaboration with clients.

• Operational Excellence in managing and servicing office spaces, ensuring a seamless experience.

• Our mission is to provide a scalable, adaptable office solutions that align with the dynamic demands of today's work environments.

Job Summary

As the AGM/GM/Sr GM/AVP – Operations & Growth at Work Square, you will lead our operations team, overseeing the delivery of high-quality managed office spaces. This role requires a strategic leader with expertise in soft services, technical operations, and project management. The GM - Operations will ensure seamless operations, exceptional client service, and efficient project execution across our office locations in India.

Key Responsibilities

• Soft Services Management:

• Oversee the delivery of soft services, including housekeeping, security, front office, and hospitality.

• Develop and enforce standard operating procedures (SOPs) for client-facing and back-of-house services.

• Ensure exceptional cleanliness, safety, and comfort for clients and their employees.

• Technical Operations:

• Manage the technical operations for Work Square offices, covering HVAC, plumbing, electrical, and other facility systems.

• Implement preventive and corrective maintenance programs to ensure uninterrupted office operations.

• Work closely with technical vendors to ensure compliance with quality standards and minimize downtime.

• Project Management:

• Lead end-to-end project management for new office setup, renovation, or expansion projects.

• Collaborate with design and build teams to deliver tailor-made office spaces on schedule and within budget.

• Monitor project milestones, conduct quality checks, and ensure adherence to client specifications and WorkSquare standards.

• Client Relationship and Stakeholder Management:

• Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing their operational needs.

• Develop and maintain relationships with key stakeholders, including vendors, contractors, and service providers.

• Regularly assess and act on client feedback to improve services continuously.

• Operational Efficiency and Excellence:

• Identify and implement process improvements to optimize resource utilization, cost management, and service delivery.

• Prepare and manage budgets, forecasts, and KPIs for the operations department.

• Conduct regular audits to ensure compliance with health, safety, and environmental regulations.

• Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous learning, and client-centricity.

• Implement training and development programs to enhance team skills in soft services, technical operations, and project management.

Qualifications:

• Education: Bachelor's degree in Facilities Management, Operations Management, Engineering, or a related field. MBA or advanced degree is a plus.

• Experience: 10+ years in operations management with a strong track record in soft services, technical operations, and project management.

• Skills:

• Proven ability to manage large, complex projects and operations.

• Excellent client relationship management and communication skills.

• Strong problem-solving skills, with a proactive approach to managing challenges.

• Leadership skills with experience in team management and development.

• Technical Proficiency: Familiarity with industry-standard software for facilities and project management; proficiency in MS Office.

Why Join Work Square?

• Be part of a dynamic and innovative company committed to delivering high-quality, customized office solutions.

• Work with a dedicated team that values excellence, adaptability, and client satisfaction.

• Opportunity to manage operations for a diverse clientele, from rapidly growing startups to global enterprises, ensuring varied and exciting professional challenges.

Interested candidates please share your updated CV at or WhatsApp on

Job Types: Full-time, Permanent

Pay: ₹1,500, ₹2,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have experience in Facility management in commercial real estate domain?
• What's your CTC and monthly take home?
• What's your expected CTC?
• How soon you can join?
• Where do you share in Mumbai?
• Are you comfortable travelling?

Work Location: In person