▷ (Urgent Search) Technical Support (International Voice)
3 weeks ago
Job Description Responsibilities: - International Voice Support: Handle inbound calls from international customers experiencing technical issues with products, software, or services. - Technical Troubleshooting: Diagnose, analyze, and resolve technical problems across various domains, including (but not limited to) operating systems (Windows, macOS), software applications, hardware peripherals, network connectivity (Wi-Fi, LAN), mobile devices, and specific product functionalities. - Problem Resolution: Guide customers through step-by-step solutions, provide workarounds, and explain technical concepts clearly to non-technical users. Aim for first-call resolution (FCR) wherever possible. - Active Listening & Communication: Listen attentively to customer descriptions of issues, ask probing questions to gather necessary information, and communicate solutions clearly, patiently, and professionally, adapting to different accents and communication styles. - Documentation: Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions in the CRM or ticketing system, ensuring all required fields are completed. - Escalation Management: Identify and escalate complex, unresolved, or critical issues to higher-level technical support teams or engineering, providing detailed problem descriptions and troubleshooting performed. - Product & System Knowledge: Maintain expert-level knowledge of supported products, services, technical procedures, and relevant systems. Continuously update knowledge base with new solutions. - Quality & Compliance: Adhere to all call quality standards, company policies, security protocols, and data privacy regulations (e.g., GDPR, HIPAA if applicable for international clients). - Performance Metrics: Consistently meet or exceed individual and team performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR), and quality scores.
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Urgent! Laptop and Desktop Support,
2 weeks ago
Pune, India Hiresquad Full timeJob Description Hiresquad Resources is urgently seeking Laptop and Desktop Support Engineers for an International Voice Process in Pune. This is a fantastic opportunity for both experienced professionals and freshers with strong technical aptitude and excellent English communication skills. If you're ready to provide top-notch technical support and are...
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Urgent Hiring: BPO International Voice
6 days ago
Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 3,00,000 per yearUrgent Hiring: BPO International Voice & Chat Process Urgent Hiring: BPO International Voice & Chat Process Kickstart Your Global Career Join Our Voice & Chat Support Team TodayInternational Voice/Chat - Service ProcessEligibilityGraduates or Undergraduates with at least 1 year of experience in an International BPO.Freshers are also encouraged to...
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International Voice Process Executive
6 days ago
Pune, Maharashtra, India Smart Lion Private Limited Full time**Job Opportunity - International Voice Process Executive** **Location**: Pune (Hybrid) **Greetings from Smart Lion!** We are urgently hiring **International Voice Process Executives** for one of our esteemed clients in Pune. **Position Overview**: We’re looking for motivated and articulate **Technical Support Executives** with a **background in...
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International Voice Support
3 weeks ago
Pune, India Spes Manning Full timeJob Description We are seeking a customer-focused professional for the International Voice Support role. You will be responsible for handling customer inquiries and providing solutions through voice-based interactions, ensuring excellent service for international clients. This role requires strong verbal communication skills and a commitment to customer...
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Technical Support Voice
6 days ago
Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 40,00,000 - ₹ 80,00,000 per yearTechnical Support Voice - Job Description Technical Support Voice (Microsoft EPS Active Directory - Hardware and Networking)Location:Pune (Work From Office), AundhKey Responsibilities:Provide technical support through voice process for Microsoft EPS Active Directory.Handle issues related to hardware and networking.Troubleshoot and resolve problems...
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International Voice Support
6 days ago
Pune, Maharashtra, India LION & ELEPHANTS Full time**Job Title**: International Voice Support **Client**: Vodafone **Employment Type**: Permanent position with Quess Corp **Work Mode**: Hybrid (3 days work from office per week) **Shift**: UK Shift (starting from 12 PM onwards) - 1-way cab provided **Experience Required**: Minimum 1 year in international voice process **Notice Period**: Immediate joiners...
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Pune, India Spes Manning Full timeJob Description Spes Manning Solutions is looking for a driven and customer-focused Technical Support Associate to join our team. This is a fantastic opportunity to provide support for international customers in a fast-paced and rewarding environment. We are seeking individuals who are passionate about technology and solving problems, and we welcome...
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Desktop Support Engineer
3 weeks ago
Pune, India Ghrs Training Full timeJob Description Ghrs Training is looking for a Desktop Support Engineer to provide essential technical assistance in an international voice environment. If you're a graduate with experience in technical support, strong communication skills, and expertise in a range of IT tools, this role is for you! Key Responsibilities: - Provide comprehensive technical...
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Technical Support Voice
3 weeks ago
Pune, India Spes Manning Full timeJob Description We are seeking a proactive professional for the Technical Support Voice role. You will be responsible for providing technical assistance and troubleshooting for various issues, ensuring excellent customer satisfaction through voice-based support. This role requires strong communication skills, a problem-solving mindset, and a solid...
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International Voice Process
4 days ago
Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full timeUrgent Hiring for Customer Support Role **(International Voice Process)** **Exp req**:Min. 1 year into International Voice Process **(Customer Support)** **Package** : upto 5.75 LPA + Allowance + Incentivies **For Freshers Package**: up to 4 LPA + Allowances + Incentives **Graduation is Mandatory** **Tranport**: Both side cabs. **Location**:...