International Voice Support

3 weeks ago

Pune, India Spes Manning Full time

Job Description We are seeking a customer-focused professional for the International Voice Support role. You will be responsible for handling customer inquiries and providing solutions through voice-based interactions, ensuring excellent service for international clients. This role requires strong verbal communication skills and a commitment to customer satisfaction. Roles & Responsibilities: - Handle inbound and outbound voice calls from international customers, addressing their queries and concerns. - Provide accurate and timely information regarding products, services, or technical issues. - Guide customers through troubleshooting steps or provide solutions to their problems. - Document all interactions and resolutions accurately in the designated system. - Escalate complex issues to the appropriate team when necessary. - Maintain a high level of professionalism and empathy in all customer interactions. - Strive to achieve customer satisfaction targets and adhere to service level agreements (SLAs). Skills Required: - Excellent verbal communication skills in English with a clear and professional demeanor. - Strong listening skills and ability to understand diverse accents. - Customer-focused approach with a dedication to providing high-quality support. - Problem-solving abilities to address customer issues effectively. - Ability to work in a fast-paced, target-driven environment. - Familiarity with customer service software or CRM tools. - Adaptability to different international customer needs and communication styles. QUALIFICATION: - Bachelor's degree or equivalent practical experience.

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