Restaurant Manager

Job Number 24141122 Job Category Food and Beverage Culinary Location JW Marriott Mumbai Sahar IA Project Road Mumbai Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAreas of responsibility include Restaurants Bars and Room Service if applicable Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility Determines training needed to accomplish goals then implements plan CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the food and beverage culinary or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the food and beverage culinary or related professional area CORE WORK ACTIVITIESManaging Day-to-Day Operations Supervises and manages employees Manages all day-to-day operations Understands employee positions well enough to perform duties in employees absence Maintains service and sanitation standards in restaurant bar lounge and room service areas Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Develops specific goals and plans to prioritize organize and accomplish your work Ensures and maintains the productivity level of employees Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective Ensures compliance with all food beverage policies standards and procedures by training supervising follow-up and hands on management Ensures compliance with all applicable laws and regulations Ensures compliance with food handling and sanitation standards Ensures staff understands local state and Federal liquor laws Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team Establishes guidelines so employees understand expectations and parameters Monitors alcohol beverage service in compliance with local laws Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Empowers employees to provide excellent customer service Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations Handles guest problems and complaints Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction Ensures corrective action is taken to continuously improve service results Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Manages service delivery in outlets to ensure excellent service from point of entry to departure e g greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment invitation to return Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others Ensures employees are treated fairly and equitably Strives to improve employee retention Ensures employees receive on-going training to understand guest expectations Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Strives to improve service performance Ensures recognition is taking place across areas of responsibility Additional Responsibilities Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Assists servers and hosts on the floor during meal periods and high demand times Recognizes good quality products and presentations Supervises daily shift operations in absence of Assistant Restaurant Manager Oversees the financial aspects of the department including purchasing and payment of invoices Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you