Ham, It Support Engineer

Get to know OktaOkta is The World s Identity Company We free everyone to safely use any technology-anywhere on any device or app Our Workforce and Customer Identity Clouds enable secure yet flexible access authentication and automation that transforms how people move through the digital world putting Identity at the heart of business security and growth At Okta we celebrate a variety of perspectives and experiences We are not looking for someone who checks every single box - we re looking for lifelong learners and people who can make us better with their unique experiences Join our team We re building a world where Identity belongs to you Job Summary Developing and implementing comprehensive onboarding programs that align with the company s values and culture High involvement lead projects aimed towards improving enhancing BT Onboarding hardware and systems Excellent verbal and written communication skills Be a point of escalation and driver for all issues including P1 or P0 Able to resolve Level 1 to Level 3 tickets while ensuring excellent customer service and that our SLAs are met consistently Deep understanding of Okta Jamf Intune and other core offerings used within the organization SME in at least 5 of Core Pillars Connect with users for more complex issues and provide 1 1 resolution steps and a white glove experience Comfortable assisting executives and other high-profile users Able to communicate effectively with internal and external stakeholders Advocate for promptly updating customers on ticket resolution and remain a point of contact until the issue is resolved Understand and utilize available internal and external documentation Able to document resolution steps and build documentation resources Basic understanding of Mac and Windows platforms JAMF WS1 Okta MDMs Zoom room conference rooms peripherals and hardware Inventory and asset management including receiving and building of hardware as well as ongoing management of asset Lead meetings and share results with extended teams Mentor to all junior technicians P1 Support and oversee access cut queue Offboarding Support audits and compliance initiatives by providing accurate and timely asset data Work closely with procurement finance and IT operations teams to ensure alignment in asset management practices Collaborate with ServiceNow administrators and other developers to ensure seamless integration of HAM with other modules Complexity Scope Frequently develops solutions to problems of unusual complexity which require a high degree of ingenuity creativity and innovativeness Challenges are frequently unique and solutions may serve as precedent for future decisions Decisions can impact the financial employee and or public relations posture of the organization Exercises independent judgment and discretion more than 75 of the time in matters of significance Serves as a consultant to management and internal external spokesperson for the IT organization on matters about its policies plans objectives and business operations Technical Functional Skills Contribute Participate actively in project work Comprehensive knowledge of Windows Mac OS Okta Administration and Workflow creation Working Knowledge of Networking Security Mentor Team members Produce coherent documentation RCAs Education Certifications Bachelors in Computer Science Information Systems or related technical degree Okta Certified Admin Jamf 200 Apple Certified Support Professional CompTIA Network CompTIA Security CCNA What you can look forward to as an Full-Time Okta employee Amazing Making Fostering Okta cultivates a dynamic work environment providing the best tools technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves regardless of where they live Find your place at Okta Okta is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws If reasonable accommodation is needed to participate in the job application or interview process please use this to request an accommodation Okta is committed to complying with applicable data privacy and security laws and regulations For more information please see our Privacy Policy at U S Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation When 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disorder for example lupus fibromyalgia rheumatoid arthritis HIV AIDS Blind or low vision Cancer past or present Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement for example disfigurement caused by burns wounds accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders for example Crohn s Disease irritable bowel syndrome Intellectual or developmental disability Mental health conditions for example depression bipolar disorder anxiety disorder schizophrenia PTSD Missing limbs or partially missing limbs Mobility impairment benefiting from the use of a wheelchair scooter walker leg brace s and or other supports Nervous system condition for example migraine headaches Parkinson s disease multiple sclerosis MS Neurodivergence for example attention-deficit hyperactivity disorder ADHD autism spectrum disorder dyslexia dyspraxia other learning disabilities Partial or complete paralysis any cause Pulmonary or respiratory conditions for example tuberculosis asthma emphysema Short stature dwarfism Traumatic brain injury PUBLIC BURDEN STATEMENT According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number This survey should take about 5 minutes to complete The foundation for secure connections between people and technologyOkta is the leading independent provider of identity for the enterprise The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time With over 7 000 pre-built integrations to applications and infrastructure providers Okta customers can easily and securely use the best technologies for their business More than 18 800 organizations including JetBlue Nordstrom Slack T-Mobile Takeda Teach for America and Twilio trust Okta to help protect the identities of their workforces and customers