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TrackWise Support Engineer

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Bengaluru, India Akshaya IT Business solutions Full time

Role : TrackWise Support Engineer.Mandatory Skills : TrackWise, Java, Web Admin, Team Access, Crystal Report, QM.Notice Period : Immediate30 Days.Primary Responsibilities :- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.- Perform system monitoring, health checks, and performance tuning.- Manage user accounts, permissions, and access controls within TrackWise.- Implement and maintain TrackWise configurations, workflows, and data structures.- Manage and support TrackWise environments (development, test, production).- Develop and maintain custom Java-based components and integrations for TrackWise.- Troubleshoot and resolve Java-related issues within the TrackWise environment.- Understand and utilize Java APIs for TrackWise integration.- Manage and maintain the TrackWise web application, including server configuration and deployment.- Troubleshoot and resolve web application issues.- Implement and manage web security best practices.- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.- Manage and support Team Access configurations and integrations.- Create and maintain Team Access reports.- Understand and apply QM principles and best practices within the TrackWise system.- Support the implementation and maintenance of QM processes within TrackWise.- Ensure compliance with regulatory requirements (e, FDA 21 CFR Part 11).- Manage and track support tickets and issues using a ticketing system.- Document solutions, best practices, and knowledge base articles.- Provide training and support to end-users.- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.- Communicate effectively with stakeholders at all levels.- Participate in team meetings and knowledge sharing sessions.Required Skills and Experience :- 6-10 years of experience as a TrackWise Support Engineer.- Strong knowledge of TrackWise Quality Management System (QMS).- Hands-on experience with TrackWise configuration and administration.- Proficiency in Java development and troubleshooting.- Experience with web administration and server management.- Experience with Team Access and Crystal Reports.- Strong understanding of Quality Management (QM) principles and best practices.- Experience with issue management and ticketing systems.- Excellent troubleshooting and problem-solving skills.- Strong communication and interpersonal skills.- Ability to work independently and as part of a team (ref:hirist.tech)