Desktop Engineer – Lab/Scientific Systems Support

9 hours ago

Bengaluru East Karnataka, India eMonkGlobal Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Hiring for Our Client: Desktop Engineer – Lab/Scientific System support

Location:
Bengaluru


Department:
IT End User Services

Opportunity Opening Soon
We're gearing up to onboard 2 skilled
Desktop Engineers
for our client's IT End User Services team. This role supports both
laboratory and scientific environments
, offering exposure to compliance-driven operations in the
Life Sciences / Pharma / Biotech
industry.

Candidates with a 30 Days Notice Period will be preferred.
Key Responsibilities
Provide desktop, laptop, and peripheral support across office and lab environments.

Install, configure, and maintain
scientific applications and lab instruments
with vendors and lab staff.

Ensure compliance with
GxP
and pharma regulatory standards during IT operations.

Participate in
Computer System Validation (CSV)
processes as required.

Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc.

Support
Windows OS (10/11)
deployments and upgrades in line with
ITIL
standards.

Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently.

Maintain accurate documentation for assets, configurations, and procedures per IT policies.

Required Skills & Experience
Proven experience as a
Desktop Support/Engineer
in IT environments.

Strong expertise in
Windows OS
support.

Experience in
lab environments
, scientific applications, and instrument connectivity.

Understanding of
GxP
and validation practices (preferred).

Excellent troubleshooting, communication, and stakeholder management skills.

Familiarity with
ITIL
framework (Incident, Problem, and Change Management).

Qualifications
Bachelor's degree in
Computer Science, Information Technology
, or related field (or equivalent experience).

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