SM/OM/AM Support

2 days ago

Bengaluru, Karnataka, India IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location : Bangalore. Experience : 5-8 years. Job Description : We are looking for Support and Maintenance Engineers with expertise in ITSM, ITOM, and ITAM to provide technical support, troubleshoot issues, and maintain IT service management platforms. Key Responsibilities :

  • Provide L2/L3 support for ITSM/ITOM/ITAM tools.
  • Troubleshoot and resolve incidents, service requests, and change management issues.
  • Monitor system performance, ensure uptime, and handle maintenance activities.
  • Work with development teams to implement fixes and enhancements.
  • Assist in system upgrades, patching, and documentation.

Skills Required :

  • Experience with ServiceNow, BMC Remedy, or equivalent ITSM/ITOM/ITAM platforms.
  • Strong troubleshooting and debugging skills.
  • Knowledge of incident, change, and asset management processes.
  • Scripting experience (JavaScript, PowerShell, or Python) is a plus.
  • Familiarity with ITIL framework and best practices.

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