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Senior Sales Manager

4 weeks ago

Mumbai, Maharashtra, India Marriott Full time
Job Description

- Guest Relations & Issue Resolution:
- Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues
- Answer, record, and address guest calls, questions, and requests promptly
- Welcome and acknowledge guests per company standards
- Anticipate guest service needs and express genuine appreciation
- Sales & Loyalty Services:
- Use sales techniques such as up-selling to maximize revenue
- Maintain and enhance guest loyalty while promoting Marriott offerings
- Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers)
- Promote internal and external brand image awareness
- Reservations & Rewards Processing:
- Handle all reservation requests, changes, and cancellations via phone, fax, or mail
- Enter Marriott Rewards information accurately into booking systems
- Process reward redemption requests efficiently
- Administrative & Team Support:
- Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support
- Assist management in employee training and motivation efforts
- Monitor team performance to ensure quality standards are met
- Communication & Professionalism:
- Communicate clearly and professionally in both speech and writing
- Follow telephone etiquette; review and prepare written documents accurately
- Maintain clean and professional appearance, and protect proprietary information
- Team Collaboration & Physical Requirements:
- Support team objectives and maintain positive relationships with coworkers
- Respond effectively to employee concerns
- Read and verify various types of information
- Lift, move, carry, or push items up to 10 pounds independently
- Perform additional reasonable duties as assigned.