Order Management Associate

Step into a pivotal role where precision meets efficiency in our dynamic team as a Specialist in Order Management You will be entrusted with managing the order process for select products ensuring seamless fulfillment with attention to detail and adherence to turnaround times Embrace the opportunity to liaise with internal teams elevate your problem-solving skills and contribute to maintaining high standards of quality and productivity If you thrive in a fast-paced environment and are passionate about delivering exceptional service this role is your platform to make a significant impact Shift Timing - 12 00 PM - 09 00 PM Hybrid Work Model Work from Office Twice a week About the Role Manage the order process for select products this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate all delays to internal groups including to the senior members of the team as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-minded manner ensuring Be a team player and ensure that internal and external customer s requirements are met - attend team meetings Responsible for online Maintenance Lapsing of subscriptions and access related issues Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times Creating and modification of customer master data Meet agreed volume service and quality targets About You Graduate post-graduate in related field such as commerce or accounting Good data interpretation skills Good working knowledge of computer systems Knowledge on SAP Sales force is an advantage Customer focused Ability to priorities and attention to detail High aptitude for learning Deadline oriented and ability to multi-task Should possess excellent communication written and verbal and be able to work as a team Ability to work independently on multiple activities showing an appropriate level of prioritization and escalation skills Should be flexible working in Rotational shifts LI-OE1 What s in it For You Hybrid Work Model We ve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connected Flexibility Work-Life Balance Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance Career Development and Growth By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing Culture Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more We live by our values Obsess over our Customers Compete to Win Challenge Y our Thinking Act Fast Learn Fast and Stronger Together Social Impact Make an impact in your community with our Social Impact Institute We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance ESG initiatives Making a Real-World Impact We are one of the few companies globally that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions We serve professionals across legal tax accounting compliance government and media Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law More information on requesting an accommodation Learn more on how to protect yourself from fraudulent job postings More information about Thomson Reuters can be found on