Senior Order Management Specialist

Bloomreach is building the world s premier agentic platform for personalization We re revolutionizing how businesses connect with their customers building and deploying AI agents to personalize the entire customer journey We re taking autonomous search mainstream making product discovery more intuitive and conversational for customers and more profitable for businesses We re making conversational shopping a reality connecting every shopper with tailored guidance and product expertise - available on demand at every touchpoint in their journey We re designing the future of autonomous marketing taking the work out of workflows and reclaiming the creative strategic and customer-first work marketers were always meant to do And we re building all of that on the intelligence of a single AI engine - Loomi AI - so that personalization isn t only autonomous it s also consistent From retail to financial services hospitality to gaming businesses use Bloomreach to drive higher growth and lasting loyalty We power personalization for more than 1 400 global brands including American Eagle Sonepar and Pandora About the Role Bloomreach is seeking a detail-oriented and proactive Senior Order Management Billing Specialist to join our dynamic Accounting team Reporting directly to the Manager Order Management Accounts Receivable this role will collaborate closely with key teams including Collections Revenue Accounting Sales and Deal Desk As a vital member of the CFO organization this high-visibility hands-on position offers opportunities to contribute to process improvements and ensure public company readiness To excel in this role you should have a strong understanding of the order-to-cash cycle possess excellent communication skills and be able to manage multiple priorities under tight deadlines Bloomreach promotes a virtual-first environment providing flexibility to our employees However given our globally distributed teams across the US and EMEA this position requires the occasional adjustment to PST working hours during peak periods as needed to effectively collaborate with global teammates process global orders and meet month-end close deadlines What you ll do Ensure orders are booked timely and accurately within the agreed SLA and in compliance with the Bookings Policy Validate that contracts submitted meet the approval criteria outlined in the Bookings Policy Monitor and address any backlog of orders ensuring prompt resolution of booking issues Provide timely desk reporting to leadership on the status of the Order Management OM and Billing queue Ensure timely and accurate billing while assisting Accounts Receivable AR with billing-related inquiries Process and manage requests for SLA credits and performance credits Own weekly and monthly reconciliations of bookings ensuring alignment between Salesforce opportunities and ERP Sales Orders Partner with FP A and Sales Compensation teams to address inquiries related to bookings and Annual Recurring Revenue ARR Ensure invoicing accuracy with a working knowledge of VAT Sales Tax rules and Export Compliance regulations Proactively validate deals and billings to meet closing deadlines demonstrating initiative and attention to detail Business Partnering Build strong relationships with cross-functional teams contributing to a collaborative work environment Judgment Problem-Solving Use sound judgment and common sense in decision-making processes Special Projects Assist with special projects and initiatives as needed What you ll bring 5 years combined of Billings and Order Management experience at fast paced high growth organizations SaaS experience preferred Proven experience with process improvements and learning new systems Salesforce experience required Experience with Netsuite and or Zone Billing is a strong plus Familiarity with Accounts Receivable and Revenue Accounting guidance in accordance with US GAAP Strong problem solving skills with the initiative to research and resolve issues independently Strong verbal and written communication skills and ability to meet deadlines Detail oriented highly organized and able to efficiently manage multiple tasks and projects simultaneously Proficient in Microsoft Office and strong with Word and Excel Desire to work in a fast-growing exciting and agile business Highly interpersonal and ability to work in a team environment including teammates in other locations across the world More things you ll like about Bloomreach Culture A great deal of freedom and trust At Bloomreach we don t clock in and out and we have neither corporate rules nor long approval processes This freedom goes hand in hand with responsibility We are interested in results from day one We have defined our and the 10 underlying key behaviors that we strongly believe in We can only succeed if everyone lives these behaviors day to day We ve embedded them in our processes like recruitment onboarding feedback personal development performance review and internal communication We believe in flexible working hours to accommodate your working style We work virtual-first with several Bloomreach Hubs available across three continents We organize company events to experience the global spirit of the company and get excited about what s ahead We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer The elaborates on our stellar 4 4 5 rating The Culture score is even higher at 4 9 5 Personal Development We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company We are continuously developing updating competency maps for select functions Our resident communication coach is available to help navigate work-related communications decision-making challenges Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader The program includes regular comprehensive feedback consultations with a coach and follow-up check-ins Bloomreachers utilize the 1 500 professional education budget on an annual basis to purchase education products books courses certifications etc Well-being The Employee Assistance Program with counselors is available for non-work-related challenges Subscription to Calm - sleep and meditation app We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter allowing us to unwind together and focus on activities away from the screen with our loved ones We facilitate sports yoga and meditation opportunities for each other Extended parental leave up to 26 calendar weeks for Primary Caregivers Compensation Restricted Stock Units or Stock Options are granted depending on a team member s role seniority and location Everyone gets to participate in the company s success through the company performance bonus We offer an employee referral bonus of up to 3 000 paid out immediately after the new hire starts We reward celebrate work anniversaries Bloomversaries Subject to employment type Interns are exempt from marked benefits usually for the first 6 months Excited Join us and transform the future of commerce experiences If this position doesn t suit you but you know someone who might be a great fit share it - we will be very grateful Any unsolicited resumes candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees LI-Remote