Technical Support Engineer

2 weeks ago

Thiruvananthapuram Kerala, India UST Full time

JD 1 ITIL Framework Fair understanding of ITIL processes and practices Basic understanding of ticketing tools such as ServiceNow or Remedy 2 Customer Infrastructure Desktop Support Fair understanding of customer infrastructure Basic hardware knowledge and troubleshooting Desktop support and software installation 3 Networking Basic understanding of IP addressing Familiarity with basic show commands on routers and switches Proficient in basic network troubleshooting tools such as ping tracert netstat Understanding of network monitoring tools Nagios Cacti SolarWinds 4 Security Basic knowledge of Cybersecurity and Incident Response Exposure to threat hunting techniques Familiarity with SIEM tools QRadar LogRhythm Splunk Understanding of External Threat Intelligence and OSINT tools 5 Server Management Familiarity with OS backups and basic network sharing security Basic server-side hardware knowledge and troubleshooting Experience with server monitoring tools such as SCOM Nagios SolarWinds New Relic 6 Storage Backup Basic understanding of Storage and Backup Technologies Knowledge of Backup restore and archive operations Disk drives RAID and SAN fabrics Monitoring of storage and backup environments Familiarity with Tape Libraries Backup Appliances Virtual Tape Libraries VTL Basic understanding of related ticketing tools 7 Infrastructure Monitoring Basic understanding of networking concepts Knowledge of various infrastructure components 8 Database Basic knowledge of SQL and Relational Databases Familiarity with Data management in Excel MS Access MySQL and PostgreSQL Database concepts such as normalization indexes triggers SQL clients and DB management tools 9 End User Computing Basic endpoint device knowledge Experience with remote support tools Familiarity with MS Office and related productivity tools Web browsers and basic internet settings General network connectivity troubleshooting Skills Technical Support Service Desk Service Management About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

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