Technical Support Engineer

1 day ago


Kerala, India ProNoesis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Description
We are looking for a skilled Technical Support Engineer PAM.

Location :
Thrissur, Kerala (Onsite).

Experience :
2 to 5 years.

Product Exposure :
Any PAM (Sectona preferred).

Responsibilities

  • Provide hands-on technical support for PAM products, especially Sectona (preferred).
  • Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
  • Ensure a smooth and timely support experience both technically and interpersonally.
  • Act as the primary liaison between the customer and internal teams.
  • Document issues, collect product feedback, and contribute to internal knowledge bases.
  • Share feedback with training/documentation teams to improve future issue handling.

Required Skills

  • 2 to 5 years of experience in technical support or product support roles.
  • Experience with Privileged Access Management tools (Sectona preferred).
  • Strong communication skills with a customer-first mindset.
  • Ability to work independently and manage escalations effectively.

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