Technical Support Engineer
1 day ago
Description
We are looking for a skilled Technical Support Engineer PAM.
Location :
Thrissur, Kerala (Onsite).
Experience :
2 to 5 years.
Product Exposure :
Any PAM (Sectona preferred).
Responsibilities
- Provide hands-on technical support for PAM products, especially Sectona (preferred).
- Take ownership of customer issues : troubleshooting, root cause analysis & resolution.
- Ensure a smooth and timely support experience both technically and interpersonally.
- Act as the primary liaison between the customer and internal teams.
- Document issues, collect product feedback, and contribute to internal knowledge bases.
- Share feedback with training/documentation teams to improve future issue handling.
Required Skills
- 2 to 5 years of experience in technical support or product support roles.
- Experience with Privileged Access Management tools (Sectona preferred).
- Strong communication skills with a customer-first mindset.
- Ability to work independently and manage escalations effectively.
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