Partner Manager

Job Description

Job Description

Broad Role Description

The Large Partner Manager will be responsible for managing multiple large system integrators/ partners to drive the TTBS set of data and voice products and services. This role requires a strategic thinker with strong relationship management and business development skills to ensure the successful integration and performance of TTBS products within the partner ecosystem.

Key Role Deliverables

Partner Management:Develop and maintain strong relationships with large system integrators/ partners to ensure alignment with TTBSs strategic goals and objectives.

ROI and Business Development: Responsible for the ROI and achievement of revenue target of the set of Partners & accounts, new business acquisition and retention of the existing business.

Job Responsibility

Customer Engagement and Satisfaction: Foster strong relationships with partners customers through regular engagement, ensuring their needs are met and they are satisfied with TTBS products and services. Implement feedback mechanisms to continuously improve customer experience.

Key Account Management: Manage key accounts within the partner ecosystem, ensuring high levels of customer satisfaction and retention. Develop and implement account plans to drive growth and achieve business objectives including cross selling and upselling of TTBS products.

Product Integration:Oversee the integration of TTBS data & voice products and services within the partners offerings, ensuring seamless implementation and high performance. Understand the Customers business in depth and seek opportunities for business development. Increase Telecom Wallet Share for Tata Teleservices

Sales Enablement:Collaborate with sales teams to drive product adoption and revenue growth through the partner channels/ customer base.

Performance Monitoring:Monitor, analyze and improve partner performance, Partner Logo performance, providing regular reports and insights to senior management

Issue Resolution:Act as the primary point of contact for any issues or escalations, ensuring timely and effective resolution in coordination with cross functional teams

Training and Support:Provide training and support to partners to ensure they are well-equipped to sell and support TTBS products.

Market Intelligence:Stay informed about industry trends, competitive landscape, and market opportunities to inform strategic decisions.

Strategic Planning:Develop and execute strategic plans to maximize the value of partnerships, including joint business planning, marketing initiatives, and go-to-market strategies.

Right Person (Qualification & Experience)

BE/ MBA

8 12 years of relevant experience in telecom industry/ technology sector

Proven track record of managing large system integrators or strategic partners.

Preferably good understanding of Data & Voice Products

Ability to think strategically and execute tactically.

Flexible for learning new products and processes

Keep Abreast with Competitive activities in the region

Good Oral and Written Presentation skills

Should have sound Achievements and Recognitions in Previous Roles.

Proactive/self-motivated working style with strong drive for results

Consultative Selling skill preferrable

Ability to work independently and as part of a team.

Personal Attributes / Key Competencies

Excellent communication, negotiation, and relationship-building skills.

Drive for Results and Effective team member

Customer Focus

Time Management

Relationship Management

Business Acumen

Dealing with Ambiguity

Innovation Management

Strong Analytical & Problem-Solving skills

Strong Passion in building a business

Span Of Control

Geography - Bangalore /Chennai / Hyderabad

Region South

No. of reports (direct & indirect)- if any

-

Key Customer

External

Large Partners (Large System Integrators), Semi & Mid Segment Customers

Internal

Marketing, CSO, Finance, HR, Technology etc.

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are Indias leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.