Contact Center Associate- Bangalore

2 weeks ago

Bengaluru, Karnataka, India Scripbox - Upwardly Full time
Job Description

Posted 15 weeks ago

Apply Now

A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner.

Qualification For Calling Agent

- 4 or more years experience in the contact centre and preferably in the wealth management industry
- Bachelors degree (or equivalent)
- English: Fluent
- Ability to speak 2 or more regional languages
- Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage

Job Description

Roles and responsibilities

- To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers
- Acquire required product and process knowledge and keep a track of all the changes
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Follow the escalation matrix and SLA to achieve process goals
- Gather customer feedback and share with our Product team for improvement
- Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly.
- Flexible to work on rosters - 5 days a week and rotational offs

Apply Now

Job Summary

https://www.hiringbull.com Website

Bangalore Location

4 - 6 years Experience

Contact

Share

Message

You have already applied for this job with this account.

OK

  • Contact Center Associate- Bangalore

    2 weeks ago

    Bengaluru, Karnataka, India Scripbox - Upwardly Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Posted 15 weeks agoApply NowA contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner.Qualification For Calling Agent4 or more years experience in the contact centre and preferably in the wealth management...

  • HR Contact Center Associate

    1 week ago

    Bengaluru, Karnataka, India beBeeContact Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionAs a HR Contact Center Associate, you will be the first point of contact for Amazon employees worldwide, handling inbound and outbound calls regarding their HR queries.Key responsibilities include:Receiving and resolving queries from employees via phone or chatLogging contacts into the shared service case management systemResponding to...

  • Senior Contact Center Operations Leader

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerFocused Full time ₹ 8,00,000 - ₹ 12,00,000

    We're seeking an experienced Contact Center Team Lead to drive operational excellence, improve First Call Resolution (FCR), and ensure high customer satisfaction through effective case handling.This role focuses on escalating complex or high-impact customer cases, ensuring resolution with a strong focus on FCR. Partner with Team Leads and Managers to monitor...

  • Enterprise Contact Center Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeContactCenter Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Contact Center EngineerJob Summary:We are seeking a highly skilled professional with experience in contact center solutions. The ideal candidate will have expertise in deploying, configuring, and maintaining enterprise contact center systems.Key Responsibilities:Design and implement contact center solutions using Avaya Aura Contact Center and...

  • Director of Contact Center Operations

    1 week ago

    Bengaluru, Karnataka, India beBeeContactCenterManager Full time ₹ 15,00,000 - ₹ 28,00,000

    Key ResponsibilitiesDevelop and execute a strategic plan for contact center solutions, ensuring alignment with business objectives and market demands.Lead a cross-functional team to deliver high-quality products and features on time and within budget.Analyze market trends and customer feedback to inform product enhancements and innovations.Collaborate with...

  • Senior Contact Center Architect

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCiscoEngineer Full time ₹ 15,00,000 - ₹ 28,00,000

    Cisco UCCE CVP Engineer", "The role of a Cisco UCCE CVP Engineer is to design, implement and maintain complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).", "Key Responsibilities:", "Design architecture and analyze business requirements to create robust Cisco UCCE and CVP architectures that...

  • Genesys cloud contact center

    1 week ago

    Bengaluru, Karnataka, India Live Connections Full time

    Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

  • Cloud Contact Center Professional

    6 days ago

    Bengaluru, Karnataka, India beBeeCloudDeveloper Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Cloud Contact Center DeveloperAbout the RoleWe are seeking a skilled Cloud Contact Center Developer to join our team.Key Responsibilities:Design, develop, and maintain cloud-based contact center solutions using AWS Connect.Develop Python-based backend services to support AWS Connect workflows.Create Lambda functions, APIs, and automation scripts...

  • Cloud Contact Center Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCloudContactCenter Full time ₹ 1,20,00,000 - ₹ 2,01,00,000

    Unlock Your Potential in a Dynamic RoleJob DescriptionWe are seeking an exceptional professional to join our team as a Cloud Contact Center Specialist. In this role, you will be responsible for designing and implementing large-scale contact centers from the ground up using AWS Connect and related services.Your key responsibilities will include:

  • Contact Center Solution Architect

    1 week ago

    Bengaluru, Karnataka, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Contact Center Solution ArchitectPosition Overview: This role involves designing, implementing, and maintaining a contact center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions: Collaborate with...