Hotel Operations Manager- Sop

3 weeks ago


Port Blair AN IN Munjoh Ocean resort Full time

If you can t handle remoteness skip this post We re looking for a battle-tested Operations Manager who can rebuild hire and run systems from zero as if every day is a pre-opening You ll Set up SOPs hire teams and get the resort running end-to-end Handle logistics procurement maintenance and on-ground operations Solve problems fast close loops daily and bring structure to chaos You are A doer not a delegator Highly organized disciplined and calm under pressure From a luxury resort background with 5-8 years experience Ready to live and work full-time in the Andamans Apply only if you thrive on challenges build from scratch and treat every operational hurdle as your next win Job Mission To own and rebuild Munjoh s operations end to end You will structure and lead departments recruit and train teams standardize SOPs and ensure operational excellence across both resorts You ll be the backbone that holds together logistics manpower and service quality as if running a pre-opening every day Core Responsibilities Create and implement clear simple SOPs across departments Housekeeping F B Maintenance Front Office Oversee daily operations rooms maintenance procurement logistics and HR coordination Establish inventory purchase and vendor control systems no leakage no excuses Manage preventive maintenance schedules pool generator plumbing electrical Hire train and build a disciplined self-motivated team Ensure service recovery 2 hours on-time delivery 95 and NPS 4 5 Coordinate closely with Resort Managers and Revenue teams to align operational delivery with guest experience goals Set up morning stand-ups weekly reviews and monthly audits and close every loop personally Who You Are Hands-on leader not a desk-bound manager Builder mindset can set up systems from scratch not just run existing ones Decisive problem solver finds solutions with whatever s available Highly organized can track a hundred moving parts and bring calm to chaos Mature and steady doesn t lose focus when things get hard or isolated Luxury resort experience 5-8 years minimum mandatory must understand high-end guest expectations No alcohol no excuses no delay full commitment to discipline and presence Performance Metrics Operational Efficiency SOP process compliance100 Guest ExperienceNPS complaints ratio 4 5



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