Vendor Communications

3 days ago


Bengaluru, India Linnk Group Full time

Title: Vendor Communications & Packaging Compliance Coordinator Location: Bangalore, India Contract Term: 8-month initial engagement (with potential extension) Start: December About the Role: As part of our global e-commerce client’s Packaging Incentives and Vendor Compliance team, you will collaborate with internal stakeholders and external vendors/sellers to review packaging designs, validate test reports, and manage incentive approvals for high-volume online retail items. Your work will contribute to packaging cost reduction, improved shipment readiness, and enhanced end-customer experience. Key Responsibilities: - Review vendor/seller submissions against packaging guidelines – assess test drop reports, shipping risks, and correct item/ASIN alignment. - Communicate with vendors/sellers in writing (via email/chat) regarding incentive eligibility, guideline compliance, and required remediation. - Monitor item lists for high-velocity SKUs that may ship with reduced packaging and support internal data mining of opportunity items. - Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English. - Collaborate with the offshore team in India to meet weekly throughput and accuracy targets; escalate packaging failures that could impact operations or customer experience. - Maintain accurate records of approvals/denials, report weekly metrics, and highlight recurring issues or trends for process improvement. Key Skills & Qualifications: - Bachelor’s degree or equivalent experience. - Excellent written English communication and strong emotional intelligence in vendor-facing correspondence. - Detail-oriented with the ability to interpret packaging risks (e.g., “round item may roll on conveyor,” incorrect ASIN prototypes). - Comfortable using translation tools and working across multiple vendor markets. - Experience in B2B vendor communications, supply chain/operations, or customer-facing roles preferred. - Ability to ramp quickly and perform efficiently in a high-volume, high-transaction environment (target proficiency within ~1 month). Good to Have / Preferred: - Experience in fulfilment centre or packaging operations (with an intuitive understanding of packaging/shipping risks). - Experience working internationally with a multi-language vendor base. - Proven ability to meet throughput and accuracy KPIs. - Basic Excel/Google Sheets skills for tracking and reporting metrics. Why This Role Matters: This position sits at the intersection of packaging innovation, cost reduction, and vendor collaboration. Reducing “ship-ready” packaging costs directly impacts the client’s operational efficiency while enhancing the customer delivery experience.



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