Vendor Communications

2 days ago

Bengaluru, Karnataka, India Linnk Outsource Solutions Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Job Title: Vendor Communications & Packaging Compliance Coordinator

Location: Marathahalli , Bangalore, India

Contract Term: 8-month initial (with potential extension)

About the Role:

As part of our global e-commerce clients Packaging Incentives and Vendor Compliance team, you will collaborate with internal stakeholders and external vendors/sellers to review packaging designs, validate test reports, and manage incentive approvals for high-volume online retail items. Your work will contribute to packaging cost reduction, improved shipment readiness, and enhanced end-customer experience.

Key Responsibilities:

  • Review vendor/seller submissions against packaging guidelines – assess test drop reports, shipping risk, correct item/ASIN alignment.
  • Correspond with vendors/sellers in writing (via email/chat) regarding incentive eligibility, guidelines compliance, and remediation required.
  • Monitor item lists for high-velocity SKUs that may ship with reduced packaging; assist internal mining of opportunity items.
  • Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English.
  • Work with Indian off-shore team to meet weekly throughput and accuracy targets, escalating when packaging fails could impact FC operations or customer experience.
  • Maintain accurate records of approvals/denials, report weekly metrics, highlight recurring issues/trends for process improvement.

Key Skills & Qualifications:

  • Bachelor's degree or equivalent experience.
  • Excellent written English communication and strong emotional intelligence in vendor-facing correspondence.
  • Detail-oriented with ability to interpret packaging risk (e.g., "round item may roll on conveyor", incorrect ASIN prototypes).
  • Comfortable using translation tools and working across multiple vendor markets.
  • Experience in B2B vendor communications, supply-chain/operations, or customer-facing role is preferred.
  • Ability to ramp quickly and work in a high-volume, high-transaction environment; target to reach proficiency within ~1 month.

Good to Have / Preferred:

  • Experience in a fulfilment centre or packaging operations (intuitive understanding of packaging/shipping risk).
  • Experience working internationally, with multi-language vendor base.
  • Demonstrated ability to meet throughput and accuracy KPIs.
  • Basic Excel/Google Sheets skills for tracking metrics.

If you're ready to make a difference and contribute your expertise to our team, we want to hear from you Please send your updated resume to

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