Vendor Communications

21 hours ago

Bengaluru, Karnataka, India Linnk Group Full time ₹ 25,00,000 - ₹ 50,00,000 per year

Title:
Vendor Communications & Packaging Compliance Coordinator

Location:
Bangalore, India

Contract Term:
8-month initial engagement (with potential extension)

Start:
December

About the Role:

As part of our
global e-commerce client's Packaging Incentives and Vendor Compliance team
, you will collaborate with internal stakeholders and external vendors/sellers to review packaging designs, validate test reports, and manage incentive approvals for high-volume online retail items. Your work will contribute to packaging cost reduction, improved shipment readiness, and enhanced end-customer experience.

Key Responsibilities:

  • Review vendor/seller submissions against packaging guidelines – assess test drop reports, shipping risks, and correct item/ASIN alignment.
  • Communicate with vendors/sellers in writing (via email/chat) regarding incentive eligibility, guideline compliance, and required remediation.
  • Monitor item lists for high-velocity SKUs that may ship with reduced packaging and support internal data mining of opportunity items.
  • Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English.
  • Collaborate with the offshore team in India to meet weekly throughput and accuracy targets; escalate packaging failures that could impact operations or customer experience.
  • Maintain accurate records of approvals/denials, report weekly metrics, and highlight recurring issues or trends for process improvement.

Key Skills & Qualifications:

  • Bachelor's degree or equivalent experience.
  • Excellent written English communication and strong emotional intelligence in vendor-facing correspondence.
  • Detail-oriented with the ability to interpret packaging risks (e.g., "round item may roll on conveyor," incorrect ASIN prototypes).
  • Comfortable using translation tools and working across multiple vendor markets.
  • Experience in B2B vendor communications, supply chain/operations, or customer-facing roles preferred.
  • Ability to ramp quickly and perform efficiently in a high-volume, high-transaction environment (target proficiency within ~1 month).

Good to Have / Preferred:

  • Experience in fulfilment centre or packaging operations (with an intuitive understanding of packaging/shipping risks).
  • Experience working internationally with a multi-language vendor base.
  • Proven ability to meet throughput and accuracy KPIs.
  • Basic Excel/Google Sheets skills for tracking and reporting metrics.

Why This Role Matters:

This position sits at the intersection of
packaging innovation, cost reduction, and vendor collaboration
. Reducing "ship-ready" packaging costs directly impacts the client's operational efficiency while enhancing the customer delivery experience.

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