Assistant Manager

4 weeks ago

Noida India EXL IT service management Full time

Job Description . Perform Billing, Order Management and Contract Review for clients with strong communication skills . Demonstrate good knowledge of accounts receivable principles and concepts. . Contact customers via email and MS Teams on a day-to-day basis. . Act as the Voice of the Customer internally to represent customer needs and wants. . Exhibit strong proficiency in Excel/Spreadsheets. . Display excellent verbal and written communication skills, with fluency in English. . Impart process training to all new joiners. . Provide and accept timely feedback on process training and ensure corrective actions are implemented promptly. . Clear the assist queue daily and provide feedback to team members. . Act as a mentor to the team. . Acquire new process knowledge and operate as a domain knowledge expert maintain an exceptional database and process updates. . Substitute for the Assistant Manager in their absence on the floor. . Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). . Work on process improvements and promote the sharing of best practices across the team. . Ensure adherence to company policies and procedures.

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