
Only 24h Left) Manager Service Catalouge
2 weeks ago
About VOIS In 2009 VOIS started operating in India and now has established global delivery centers in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more About VOIS India VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organization a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone Role purpose The Service Catalogue Quantity Coordinator is a key conduit between the VOIS Service Towers and the Markets in terms of both processes defined services and the consumption of services units leading to an effective charge They will be responsible for tracking and controlling all service change requests within the organization This role ensures that changes to services are managed effectively minimizing disruption to operations and ensuring compliance with established processes and controls Quantity metrics are a critical component of our Services and service consumption it is critical to ensure the quality assurance of Q Changes Q metric management and the Q collection as this is a critical success factor for VOIS s end to end delivery Coordination of the Data Sources and Service Delivery Lead inputs required to produce the Manage My Delivery MMD Dashboard for VOIS Providing subject matter expertise coordination and guidance across Manage My Delivery Service Catalogue and the end-to-end Change Management processes and governance controls Key accountabilities and decision ownership Track and manage all service change requests ensuring they are logged assessed and prioritized appropriately Strong analytical problem solving and decision-making skills attitude to plan and organize work to deliver as agreed Implement and maintain change control processes to ensure changes are managed in a consistent and controlled manner Maintaining the data quality data consistency issues and essential business critical processes Monitor progress of Service Catalogue Change Requests Q metrics MMD to ensure that are implemented on time and within SLA Provide regular reports on the status of service change requests to senior management and other stakeholders Identify record and escalate any risks or issues related to service changes that may impact business operations VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 5 Best Workplaces for Diversity Equity and Inclusion Top 10 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey
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Only 24h Left Manager
2 weeks ago
Pune, Maharashtra, India Tata Communications Limited Full timeJob DescriptionJob DescriptionResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as...
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Only 24h Left Customer Service
2 weeks ago
Pune, Maharashtra, India EPIV SOLUTIONS Full timeCompany Overview BPO company situated in Pune Viman Nagar Specializing in both B2B and B2C services we pride ourselves on delivering exceptional customer service solutions With a workforce of 51-200 employees our headquarters are located in Pune For more information visit our website at Job Overview Hiring for Fresher for the role of Customer...
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Only 24h Left Fire
5 days ago
Pune, Maharashtra, India Dar Full timeAbout CompanyDar Al-Handasah (Shair and Partners) is the founding company of the Dar Group, an international consortium of professional service firms. Through its 18,000 staff members, Dar Group assists clients in over 100 countries around the world. Dedicated to planning, designing, engineering, and project managing facilities, installations and structures,...
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Only 24h Left Management Trainee
4 days ago
Pune, Maharashtra, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
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Only 24h Left: Manager
2 weeks ago
Pune, Maharashtra, India METRO Global Solutions Center Full timeCompany Description Metro Global Solution Center MGSC is internal solution partner for METRO a EUR31 6 Billion international wholesaler with operations in 32 countries through 625 stores a team of 85 000 people globally Metro operates in a further 10 countries with its Food Service Distribution FSD business and it is thus active in a total of 34...
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Only 24h Left Senior Manager
3 weeks ago
Pune, Maharashtra, India Tata Motors Global Services Limited Full timePosition Name - Senior Manager - VMO and Contact CentreRole Reports to - Deputy General ManagerBrief Role Description - The Senior Manager – Service Vendor Management Office is responsible for leading the strategic and operational management of third-party service providers. Vendors rendering services like Call/Contact Center operations, IT, Talent...
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Software Engineer
2 weeks ago
Pune, Maharashtra, India Right & Left Brain Technologies Full timeRight & Left Brain Technologies is seeking a passionate and driven individual to join our team as an Entry Level Software Engineer. As a key contributor to our innovative Generative AI (Gen AI) solutions, you'll play a vital role in shaping the future of how technology interacts with creativity. About Right & Left Brain Technologies: We're a company that...
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Software Engineer
1 week ago
Pune, Maharashtra, India Right & Left Brain Technologies Full timeRight & Left Brain Technologies is seeking a passionate and driven individual to join our team as an Entry Level Software Engineer. As a key contributor to our innovative Generative AI (Gen AI) solutions, you'll play a vital role in shaping the future of how technology interacts with creativity.About Right & Left Brain Technologies:We're a company that...
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Only 24h Left Manager Operations
2 weeks ago
Pune, Maharashtra, India Mantras2success Consultants Full timeJob DescriptionRole Overview:We are looking for an experienced and process-driven Operations Manager to lead and scale core lending operations. The role requires managing the full loan lifecycle, implementing digital systems, ensuring regulatory compliance, and driving operational efficiency in a fast-paced NBFC environment.Key Responsibilities:Loan...
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Sr. Business Development Executive
2 weeks ago
Pune, Maharashtra, India Left Right Mind Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Sr Business Development ExecutiveExperience Required:4–6 Years Location:Pune / Mumbai / Remote Company:Left Right Mind About Left Right Mind:At Left Right Mind, we embrace curiosity, innovation, and collaboration. Our team thrives on crafting meaningful digital solutions and fostering lasting partnerships that drive impact and...