Only 24h Left Manager Operations

6 hours ago

Pune, Maharashtra, India Mantras2success Consultants Full time
Job Description

Role Overview:

We are looking for an experienced and process-driven Operations Manager to lead and scale core lending operations. The role requires managing the full loan lifecycle, implementing digital systems, ensuring regulatory compliance, and driving operational efficiency in a fast-paced NBFC environment.

Key Responsibilities:

Loan Operations Management

- Oversee end-to-end loan lifecycle including application intake, document verification, KYC/C-KYC, underwriting coordination, disbursal, and post-disbursal servicing
- Lead implementation and configuration of Loan Origination System (LOS) and Loan Management System (LMS)
- Collaborate with credit, legal, compliance, and technology teams to ensure process integrity and compliance
- Define and execute SOPs aligned with RBI guidelines and lending best practices

Disbursement & Repayment

- Manage timely disbursals via IMPS/NEFT/RTGS through integrated banking/payment gateway systems
- Oversee repayments through NACH, UPI, and digital channels
- Coordinate with finance team for reconciliation, fund tracking, and ledger entries

Vendor & Partner Management

- Manage relationships with vendors like LMS providers, KYC partners, collection agencies, and payment gateways
- Define SLAs, monitor KPIs, and ensure partner accountability

Process Improvement & MIS Reporting

- Drive operational excellence by reducing TAT and increasing cost-efficiency
- Prepare and maintain MIS reports, dashboards, and performance trackers for leadership

Customer Service Support

- Manage backend support for customer queries, grievance redressal, and account-related service requests
- Standardize and implement onboarding and complaint resolution SOPs

Preferred Technical Skills:

- Proficiency in MS Excel for data reconciliation and operations tracking
- Exposure to LOS, LMS, payment gateways, and basic API workflows

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