Technical Support Specialist V

Company Name VARITE India Private Limited About The Client An American technological research and consulting firm based in Stamford Connecticut that conducts research on technology and shares this research through private consulting executive programs and conferences Its clients include large corporations government agencies technology companies and investment firms The Client serves over 12 000 organizations in over 100 countries with an employee strength of 15 000 Essential Job Functions As an Associate you own end-to-end delivery of specific business process related work streams within your team Conduct secondary research to identify different software by different vendors Conduct research for escalations root cause identification process changes needed Drive problem solving meetings within the team to improve processes through analytic approaches see so what and develop thorough straightforward recommendations Develop processes to support the growing vendor base to effectively deliver multiple requests and demonstrate measurable business impact thereof Apply lean product principles in your day-to-day problem solving and drive knowledge sharing sessions Engage with different GPI teams through targeted crisp and timely communication Research on vendor requests new additions mergers acquisitions etc and perform category alignment to enable review collection process Identify and innovate improvements in vendor request processes i e data sources technology processes to increase productivity per associate Track software categories and accordingly setup new categories markets Qualifications Master s MBA degree and graduation in engineering and exposure in Digital Products space Overall 0-2 years of relevant industry experience in Tech IT industry Research or Consulting Understanding of complex technology products able to comfortably learn about new ones Proficient with conducting secondary research Self-starter with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering high quality deliverables Excellent attention to detail including ability to identify dig into and remedy errors Microsoft Office expertise Advanced Excel PowerPoint Strong communication and collaboration skills be a self-starter who can anticipate business needs Skill Market Research Product Operations Secondary Research TMT Research Education Bachelor s degree is a must How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or Client ability status