Dropdash - Executive - Customer Support (1-2 Yrs) Greater Noida (after-sales/customer Service) (3 Days Left)

3 weeks ago

Noida Uttar Pradesh, India dropdash Full time

Job Title Support ExecutiveLocation Greater Noida WestDepartment Customer Support OperationsJob Summary We are looking for a dedicated and customer-focused Support Executive to join our team The role involves handling customer queries providing technical and non-technical assistance resolving issues efficiently and ensuring customer satisfaction The ideal candidate should have excellent communication skills problem-solving ability and a positive attitude toward delivering high-quality support Key Responsibilities - Respond to customer inquiries via phone email chat or in person in a professional manner - Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required - Maintain records of customer interactions transactions and feedback - Coordinate with internal departments Operations Technical Finance etc to resolve customer issues - Ensure service-level agreements SLAs are met and customer expectations are managed effectively - Assist in onboarding new clients customers and guide them about products services - Provide after-sales support and handle customer complaints with patience and empathy - Prepare daily weekly monthly reports on customer support activities - Stay updated with company products services and processes to provide accurate information to customers ref updazz com

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