(Urgent Search) Digiversal

2 days ago

Noida Uttar Pradesh, India Digiversal Full time

Role Overview As a Sales and Customer Support Executive you will be responsible for engaging with clients and Academic Mentors handling inquiries and providing solutions through voice phone calls and non-voice email live chat WhatsApp and social media support Your role will be pivotal in managing the customer journey driving sales conversions and ensuring a seamless customer experience Key Responsibilities - Interact with clients and mentors via phone email live chat WhatsApp and social media messages - Own the sales process from lead generation to closure ensuring customer satisfaction and retention - Effectively communicate service offerings product USPs and operational guidelines to potential clients - Identify customer needs and provide tailored solutions contributing to revenue growth - Resolve customer issues efficiently escalate unresolved concerns and follow up on pending queries - Maintain a collaborative approach with internal teams to ensure smooth operations - Work in a 24 7 dynamic environment with flexible shift schedules - Ensure data accuracy and maintain comprehensive records of customer interactionsRequired Skills Competencies - Excellent communication skills in English preference for Australia UK accent proficiency - Strong interpersonal and analytical skills - Proficiency in typing high speed and accuracy required for live chat support - Ability to work under pressure and meet tight deadlines - Effective multitasking and time management capabilities - Strong problem-solving skills with a customer-centric approach - Proficiency in CRM tools and Microsoft Office Suite is an added advantage Educational Qualifications - Graduate from a reputed institution any discipline - MBA or a Masters degree in a specialized subject is an added advantage - 1-2 years of experience in international client handling voice and non-voice support - A background in Management Medical Science Finance accounting or engineering is beneficial but not mandatory ref updazz com

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