Deputy Manager/Manager, Student Services Office,

Position Overview

Location: Ahmedabad

Term: Full-time; Contractual

Start: Immediate

Compensation: Highly competitive and commensurate with the profile of the candidate

Reports to: Head (Student Services Office)

About the University

CEPT University, established in 1962, consists of the Faculties of Architecture, Planning, Technology, Design, Management, and CEPT Foundation Program. These Faculties function as a collaborative of full-time faculty members and highly engaged practitioners who share teaching and institutional responsibilities.

About the position

The Student Services Office (SSO) at CEPT University is dedicated to enhance the student experience by providing comprehensive support and welfare services. It focuses on creating a safe, inclusive, and engaging environment through initiatives such as health and wellness programs, counselling, orientation, accommodation assistance, and student leadership development. The SSO works closely with academic and administrative teams to ensure that students receive timely, empathetic, and effective support throughout their academic journey.

CEPT University invites applications for the role of Deputy Manager/Manager in Student Services Office (SSO). This position is ideal for individuals passionate about supporting student welfare, fostering engagement, and contributing to the overall academic experience. The role involves planning and delivering student-focused services, coordinating with internal and external stakeholders, managing wellness initiatives, handling emergencies, and supporting student leadership and events.

Roles and Responsibilities

- Student Onboarding & Orientation: Plan and manage onboarding activities for UG and PG students, including orientations, ID card issuance, insurance coverage, campus tours, and parent interactions. Ensure smooth integration of students into the university ecosystem.
- Student Wellness, Counselling, and Emergency Support: Oversee student wellness and counselling services, coordinate with doctors, counsellors, and hospitals, and manage insurance processes. Maintain first aid resources and health infrastructure, while ensuring 24/7 emergency response and vendor coordination.
- Student Services & Operational Support: Provide end-to-end support for student services such as bonafide and clearance certificates, medical fitness certifications, scholarships, loans, accommodation, hostel coordination, and grievance handling. Manage procurement, asset registry, and service delivery logistics.
- Communication and Stakeholder Coordination: Act as a single point of contact for students, parents, and visitors, ensuring courteous communication and resolution of routine administrative issues. Coordinate campus tours, grievance redressal, and engagement with faculty, administrative teams, and external partners.
- Student Leadership and Engagement: Supervise student councils, committees, clubs, and election processes while ensuring compliance with constitutions. Mentor and train student leaders to build capacity for event management, peer mentoring, and leadership. Foster an inclusive and participatory campus culture.
- Data & Record Management: Maintain student records and databases with confidentiality and accuracy. Efficiently manage time, budgets, and resources through structured planning, digital tools, and data-driven processes to enhance service delivery.
- Financial Data Management: Track student services budgets, maintain expenditure records, and optimize resource allocation. Leverage digital tools and MIS systems for efficient financial and operational monitoring.

Qualifications & Experience

- Master's Degree in Business Administration, Management, Education Administration, or related is required.
- Minimum 8 years of professional experience for Deputy Manager and 10 years for Manager, in student services, academic administration, counselling coordination, university operations, or a similar capacity, preferably within the education or corporate sector.

Expertise required

- Strong command of written and verbal communication with fluency in English.
- Proficiency in Microsoft Office Suite, with advanced skills in Excel preferred.
- Excellent time management, problem-solving, and decision-making capabilities.
- High standards of integrity, confidentiality, and collaboration with a team-oriented approach.
- Positive, self-motivated attitude with strong interpersonal and relationship-building skills.
- Flexibility to adjust work timings, including comfort with extended or irregular hours as required.
- Ability to work effectively under pressure, manage multiple priorities, and meet deadlines.
- Resilience and professionalism in handling student interactions, particularly in challenging or high-demand situations.

How to apply

Please apply at Please apply at https://forms.gle/ftVkdbGuQnWuTgmv5

Last date is 23-Sep-2025. The salary and benefits will match the best in the Education domain.

Priority consideration will be given to applications received by 23-Sep-2025, although the review process will continue until the position is filled in.

Note:

1. Interested Internal candidates may also submit their applications through their Dean/HODs.
2. Those interested to know more about CEPT University, may please visit our website at https://cept.ac.in/

---