
Service Manager
3 weeks ago
Position : Service Manager – Mumbai
Key Responsibilities:
- Lead and manage service operations for press part tooling customers
- Handle AMC (Annual Maintenance Contracts) and ensure timely execution
- Resolve customer complaints with a proactive and solution-oriented approach
- Coordinate across departments for smooth service delivery (cross-functional role)
- Guide and mentor service engineers and technicians
- Ensure compliance with pharma engineering standards and safety protocols
- Maintain service documentation and performance reports
- Drive continuous improvement in service quality and customer satisfaction
- Collaborate with sales and R&D teams for customer feedback and product enhancements
- Manage vendor relationships and third-party service providers
Desired Profile:
- BE in Mechanical Engineering or related field
- 8–10 years of experience in Pharma Engineering / Tooling industry
- Strong leadership and team management skills
- Excellent troubleshooting and technical support capabilities
- Experience in handling audits and regulatory compliance
- Effective communication and customer relationship skills
Location: Mumbai, To apply: Email bhumirajsinhrathod@parle-elizabeth.com
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