Manager - Debt Management Services - Mortgages

2 days ago

Rajkot, Gujarat, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Job Purpose
  • The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts
  • Duties and Responsibilities
  • Achieve collections target by visiting customers/agency
  • Monitor performance against set parameters and provide regular updates and providing proper guidelines
  • Ensure legal guidelines are complied with while repossessing products
  • Travelling with the RO's
  • To do timely allocation of the cases of the team members
  • Should be Profecient in excel
  • Daily tracking of the performance of the team members
  • Maintain accurate records of customer interactions and transactions
  • Handle escalations promptly and effectively to resolve issues
  • Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
  • Counsiling and grooming of his direct reportee to enhance and polish their sets
  • Manage a team of collection officers to achieve overall targets
  • Rectify problems encountered during the collection process
  • Manage average collection reports to monitor and improve collection performance
  • Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation

Required Qualifications and Experience

  • Achieve collections target by visiting customers/agency
  • Monitor performance against set parameters and provide regular updates and providing proper guidelines
  • Ensure legal guidelines are complied with while repossessing products
  • Travelling with the RO's
  • To do timely allocation of the cases of the team members
  • Should be Profecient in excel
  • Daily tracking of the performance of the team members
  • Maintain accurate records of customer interactions and transactions
  • Handle escalations promptly and effectively to resolve issues
  • Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
  • Counsiling and grooming of his direct reportee to enhance and polish their sets
  • Manage a team of collection officers to achieve overall targets
  • Rectify problems encountered during the collection process
  • Manage average collection reports to monitor and improve collection performance
  • Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation

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