Smo Service Coordinator

SMO Service CoordinatorGeneral InformationReq WD00071541Career area ServicesCountry Region IndiaState KarnatakaCity BANGALOREDate Tuesday September 17 2024Working time Full-timeAdditional Locations India - Karn xc4 x81taka - Bangalore India - Karn xc4 x81taka - BANGALORE Why Work at LenovoWe are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 57 billion revenue global technology powerhouse ranked 248 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and RequirementsPosition Responsibilities Oversee installation and setup of Desktop Laptop and Tablet devices Order Management Management of incidents and requests for DaaS customers Support issues Monitoring and managing inventory levels Inventory Kanban Management Supply Management Working on escalations from the customers supporting teams as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Invoicing the customer and vendor for services delivered Develop knowledge of Lenovo product range and internal processes identify tools and automation opportunities to improve productivity Ensure customer satisfaction at all times Processing Orders for New devices re-deploying devices Prepare documentation to record and track SLA performance and other reporting requirements Provides technical feedback on process issues to improve overall service delivery Produce Billing Report Ensure that the invoices are presented to the customer on time Ensure Service Reporting are done on a timely basis Position Requirements 4-5 years project coordination experience ideally in services environment Extremely Fluent English since the position liaises with Global Customers Experience with ticketing tools Excellent Skills in Excel Persistent detail oriented able to multitask Exposure to tools like SAP is an added advantage Additional Locations India - Karn xc4 x81taka - Bangalore India - Karn xc4 x81taka - BANGALORE India India - Karn xc4 x81taka India - Karn xc4 x81taka - Bangalore India - Karn xc4 x81taka - BANGALORE NOTICE FOR PUBLICAt Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities