Service Coordinator

11 hours ago


Bengaluru Karnataka, India Nymbioz Biotech Pvt Ltd Full time

We are seeking a well-organized and proactive **Service Coordinator** to join our team at **Nymbioz Biotech Pvt Ltd** in **JP Nagar, Bangalore**. This role is responsible for managing service requests, coordinating engineers' schedules, and ensuring timely communication between customers and the service department.

**Key Responsibilities**:

- Coordinate and schedule service visits for field engineers based on customer requirements and urgency.
- Maintain accurate records of service calls, job completion, and customer feedback.
- Act as the primary point of contact for customer service inquiries, ensuring prompt resolution and follow-up.
- Track and manage service complaints, warranty issues, and AMC support.
- Prepare service reports, daily schedules, and assist in generating monthly performance data.
- Liaise between the service team, sales team, and logistics to ensure smooth workflow.
- Maintain inventory records for service-related parts and tools.

**Job Requirements**:

- Minimum qualification**:Graduate in any discipline (B.Com, BBA, or similar)**.
- **1-2 years** of experience in service coordination, customer support, or operations.
- Proficiency in MS Office and service management tools (ERP/CRM is a plus).
- Excellent communication, time management, and multitasking skills.
- Ability to handle customer interactions professionally and calmly under pressure.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person



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