Service Coordinator

2 weeks ago

White Field Bengaluru Karnataka, India SAN Engineering & Locomotive Co.Ltd Full time

This role involves a crucial aspect of our operations - the preparation of quotations for tenders. We are seeking an organized and detail-oriented individual who can effectively manage this responsibility while also coordinating service-related activities.

**Position: Service Coordinator**

**Responsibilities**:

- **Quotation Preparation**:

- Prepare detailed and accurate quotations for tenders, ensuring compliance with client requirements and specifications.
- Collaborate with the sales and technical teams to gather necessary information for quotation development.
- Analyze tender documents to identify key requirements, scope of work, and pricing guidelines.
- Coordinate with vendors and suppliers to obtain pricing for materials and services required for tender submissions.
- Ensure timely submission of quotations in accordance with tender deadlines.
- **Service Coordination**:

- Serve as the primary point of contact for clients regarding service inquiries, scheduling, and coordination.
- Schedule service appointments and dispatch technicians to client sites as needed.
- Maintain communication with clients throughout the service process to provide updates and address any concerns.
- Collaborate with internal departments to ensure timely resolution of service-related issues.
- Monitor service activities to ensure compliance with service level agreements (SLAs) and quality standards.
- **Documentation and Reporting**:

- Maintain accurate records of quotations, service requests, and client communications.
- Generate reports on quotation activity, service performance, and client feedback.
- Assist in the development of standardized templates and processes for quotation preparation and service coordination.

**Requirements**:

- Bachelor's degree in Business Administration, Commerce, or related field.
- Previous experience in quotation preparation for tenders, preferably in a service-oriented industry.
- Strong analytical skills with the ability to interpret technical documents and specifications.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and quotation management.
- Exceptional organizational skills and attention to detail.

**Benefits**:

- Competitive salary package
- Health insurance coverage
- Retirement savings plan
- Professional development opportunities

**Salary**: ₹11,197.45 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Weekend availability

**Experience**:

- service coordinator: 3 years (preferred)

Work Location: In person

**Speak with the employer**

+91 9944215453

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