
Service Coordinator
2 days ago
**Job Summary**:
**Key Responsibilities**:
- ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system.
- Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services.
- Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery.
- Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities.
- Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally.
- Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system.
- Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution.
- Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency.
**Required Skills & Qualifications**:
- Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
- Prior experience in service coordination, customer service, or a similar role.
- Proficiency in ERP systems and CRM software.
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Excellent problem-solving and organizational skills.
- Proficiency in MS Office (Excel, Word, Outlook).
**Experience - 1 to 2 years**
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7356619525
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