Senior Manager

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

This role would be responsible for content development & MIS management for CoE NFTE Training from Sales, Operations, Customer Services & Collection by providing intel in terms of Content creation, Content update, Department Review Handling, Data Analytics, Budget Preparation & controlling, Reports & Dashboarding to Function Head, COE NFTE Head, National Training Managers & their downline by constant invention, coordination & Facilitation.

Role Accountability

1. Responsible for delivering all training content basis requirements and publishing timely dashboards/MIS to all stakeholders and management
2. Highly Organized and detail-oriented individual who can build the training team brand in SBI Card.
3. Possess knowledge of Content-creating softwares and tools like Articulate, Scorm , Captivate etc.
4. Well-versed with video editing, audio editing, managing LMS tools, technical know-how of LMS is mandatory
5. Manage vendors onboarded for LMS & Assessment Digitization through laid down SOP.
6. Must possess a creativity streak to deliver the training content as per specific function needs
7. Responsible for managing Team of FTE and NFTE end to end and ensure they drive their KRA's efficiently
8. Open to travel and meet various stakeholders to understand the TNI, content requirements specific to a particular region, Map out content strategy that supports both short- and long-term objectives of training team from Sales, collection, customer services & operation
9. Determine various methods of content delivery to end users as per their requirements specific to respective functions
10. Developing standards, systems, and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing
11. Enabling function heads, COE NFTE training heads & National training managers in their respective reviews by providing data insights and projecting the productivity achievement month and month
12. Track & manage the expenditure of COE NFTE Team to meet training objectives with an adherence to the annual approved budget
13. Constant coordination with the vertical heads from Marketing, Product, Compliance & sales strategy teams, to keep the CoE Training team updated in terms of product, process & compliance guidelines
14. Standardization & control - Responsible for version control of all training content for Sales, collection, operations & customer service training
15. Ensure proper Assessment process in place to filter competent talent dissemination to the field by Managing Question banks, randomization of questions & refreshing it periodically to eliminate bias.
16. Implement digitization of learning at SBI card through strategic partner alliance and in-house capabilities
17. Seed Audio Visual as a part of the learning process thereby offering better training opportunities and optimizing costs.
18. Developing standards, systems, and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing
19. Build mechanisms for continued & sustainable knowledge development of various constituents of sales, collection, operations & customer services through mobile LMS
20. Conduct monthly knowledge assessments to dip stick the knowledge level of trainers on the field
21. Track trainer salaries, infrastructure expenses and highlight areas where costs can be reduced (unnecessary expenses)
22. Laying down a proper communication channel with an agreement of Vertical heads from the Marketing, Product, Compliance & Sales strategy teams to facilitate the flow of information between their respective verticals & CoE NFTE training team
23. Ensure all new training launches/Updates are routed through enough TTT support to educate the Field employee.
24. Manage & monitor end to end Sales Induction Record capturing on mGurukul

Measures of Success

1. 100% adherence of Compliance wrt content development
2. Timely & satisfactory execution of Capability building programs for Employees, Training Team
3. Timely & accurate MIS/business reporting
4. Maintain & Publish Content Updates & Version control tracker as per agreed TAT
5. NHO Record keeping monitoring as per defined TAT
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. In depth Cards Domain Knowledge and agility across Service, Sales, Collections and Operations functions
2. Working experience in Instructional Design, Knowledge Management, E-Learning
3. Diploma/certification in Instructional Designing (content development expertise development course)
4. Technical Knowledge of software's required for Content development like Articulate, Scorm etc.
5. Knowledge of working on Access and Excel

Competencies critical to the role

1. High Impact Communication
2. Technical Knowhow of software's required for Content development
3. Team Management
4. Stakeholder Management
5. Detail Orientation
6. Planning & Organizing

Qualification

Graduate/MBA in any discipline

Preferred Industry

BFSI / Any

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