Client Specialist

4 weeks ago

Bengaluru India Goodera Full time

Job Description About Goodera: Goodera is the world's leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clientsincluding 60+ Fortune 500 companieswith meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns. Role Brief: We are looking for an Associate/Sr. Associate - Client Engagement who can provide ongoing support to our clients. The candidate will be responsible for building relationships with volunteering champions worldwide, proposing & implementing new programs to improve the business revenue potential, and minimize churn rates. If you possess the right (but elusive) combination of passion for social impact, analytical skills, hunger for growth and business acumen this role is tailor made for you. Key Responsibilities: As an Associate - Client Engagement you will: - Support the Client Engagement Manager in managing client communications and coordination, including proposals and project updates. - Communicate with clients to understand their volunteering related needs & expectations, and build & maintain strong relationships with them. - Assist in organizing client engagement interventions including business reviews, workshops, project updates, proposals and presentations. - Take ownership of client projects from initiation to completion, ensuring that projects are delivered on time, within scope, and within budget. - Meet (and hopefully exceed) the revenue growth targets for accounts mapped to you within your pod. - Collaborate with internal teams to understand and execute on client project goals and objectives. Required Skills and Qualifications: - A relevant Bachelors or Masters degree. - Up to 4 years of experience in managing projects and building client relationships in a consulting set up (Social Impact Consulting experience will be a huge plus) - Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce. - Strong analytical abilities. - Exceptional articulation skills (written and verbal) to present - ideas, approaches and solutions. - Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward. - A strong work ethic and the ability to work autonomously.

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