Customer Success Engineer

2 weeks ago

Pune, India Spes Manning Full time

Job Description We are seeking a proactive Customer Success Engineer with expertise in medical imaging devices or RIS/PACS. You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support. This role involves troubleshooting complex issues, documenting support cases, and collaborating with internal teams to ensure customer delight. Roles and Responsibilities: - Develop and maintain in-depth knowledge of the products and infrastructure. - Install and configure software with medical imaging devices/PACS, ensuring a smooth workflow and seamless integration. - Provide first-line technical support for users of our solutions, addressing their inquiries and issues effectively. - Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution. - Document, triage, resolve, and escalate support cases promptly according to defined SLAs (Service Level Agreements). - Proactively seek user feedback and collaborate with internal teams to achieve customer delight. - Participate in the development and testing of new features and functionalities of the products. - Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes. - Develop and sustain productive customer relationships, fostering long-term partnerships. - Carry out other ancillary tasks assigned by management from time to time. Skills Required: - Basic understanding of HTTP, TCP computer networks. - Customer experience focused; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers. - Experience and skills in debugging and troubleshooting issues. - Project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work environment. - Understanding of third-party integrations, API. - Experience diagnosing and solving computer networking issues. - Familiarity with virtualized software infrastructure. - Practical, day-to-day experience with Linux/Windows and proficient at the command line. - Ability to work independently and as part of a team. QUALIFICATION: - B.E or Bachelor's in Computer Science/IT or Equivalent Bachelor's Degree.

  • Customer Success Engineer

    2 weeks ago

    Pune, Maharashtra, India Vervotech, A Constellation Inc Company Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionVervotech is an award-winning technology company that specializes in managing hotel and room data, offering AI-based innovative solutions such as Hotel Mapping, Room Mapping, and Hotel Curated Content to over 1000 online travel companies worldwide. Recognized by leading market intelligence platforms like Tech Breakthrough and World Travel...

  • Customer Success Engineer

    2 hours ago

    Pune, Maharashtra, India Eulercoder Technologies LLP Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    About TexAu:TexAu empowers sales and marketing teams by providing the data they need to fuel growth. We're building a powerful platform that automates data collection, cleaning, and enrichment, helping our users identify and connect with the right prospects, ultimately driving more deals and better marketing outcomes. Think of us as the go-to solution for...

  • Customer Success

    6 days ago

    Pune, Maharashtra, India Zipy Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Success & Business Analysis InternWe're looking for aCustomer Success & Business Analysis Internto join our fast-paced startup team in Pune. This role is a perfect mix ofcustomer interaction,data analysis, andprocess improvement,  ideal for someone who loves understanding both people and numbers.ResponsibilitiesEngage with customers to understand...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India 3D Engineering Automation LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSince its inception in 1999, 3D Engineering has served over 800 companies across various manufacturing domains. As the leading Solutions Partner for Siemens Industry Software in India and a National Channel Partner for ANSYS, we also distribute EOS Additive Manufacturing solutions and provide CAE Services globally. In addition, 3D...

  • Customer Success Intern

    1 week ago

    Pune, Maharashtra, India Imocha Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Department: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while...

  • Customer Success Manager

    4 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Intangles Lab Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Customer Success Associate

    4 days ago

    Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Senior Manager, Customer Success Engineering

    2 days ago

    Pune, Maharashtra, India Mindtickle Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever...