Business Development Manager – Saas Telephony Business
3 weeks ago
Location: Gurugram Department: Business & Strategy Experience Required: 3–4 Years Reports To: AVP – Business & Strategy About the Role We are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business development skills, and a proven ability to acquire and manage B2B clients. This role requires an entrepreneurial mindset, hands-on execution, and the ability to work closely with cross-functional teams. Key Responsibilities Business Development - Drive client acquisition efforts across industries for our telephony SaaS solutions. - Build and manage a robust sales pipeline, from lead generation to deal closure. - Own revenue targets and deliver consistent growth. Market & Strategy Support - Assist in defining GTM strategies, pricing models, and competitive positioning. - Conduct market research and identify new opportunities for expansion. Client Engagement - Develop and maintain strong relationships with enterprise and mid-market clients. - Ensure high levels of customer satisfaction and identify upselling/cross-selling opportunities. Product Collaboration - Work closely with product and tech teams to share customer feedback and align offerings with market needs. - Support in identifying feature gaps and competitive advantages. Partnerships - Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach. KPIs & Reporting - New client acquisition and pipeline growth. - Revenue contribution against targets. - Customer retention and account growth. - Supporting metrics such as CAC, LTV, MRR. Requirements Experience - 3–4 years of total experience in SaaS, CPaaS, or VoIP/telephony business development. - Proven track record in B2B sales, client acquisition, and revenue delivery. Knowledge - Familiarity with SIP, VoIP, cloud telephony platforms (e.G., Twilio, Exotel, Knowlarity). - Understanding of CRM/ERP integrations, IVR systems, and API-based communications platforms. Skills - Strong business development and negotiation skills. - Excellent communication and stakeholder management abilities. - Startup mindset – agile, resourceful, and outcome-driven. Preferred Qualifications - Bachelor’s degree in Engineering, Technology, or Telecom. - MBA or business certification. - Prior experience in SaaS startups, CPaaS providers, or telecom tech firms. What We Offer - High-visibility role with strong growth potential. - Competitive compensation with performance-linked incentives. - Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.
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