Manager - Area Sales

Manager - Area Sales India About the company SBI Card is a leading pure-play credit card issuer in India o ering a wide range of credit cards to cater to diverse customer needs We are constantly innovating to meet the evolving financial needs of our customers empowering them with digital currency for seamless payment experience and indulge in rewarding benefits At SBI Card the motto Make Life Simple inspires every initiative ensuring that customer convenience is at the forefront of all that we do We are committed to building an environment where people can thrive and create a better future for everyone SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race color gender religion creed disability sexual orientation gender identity marital status caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work Join us to shape the future of digital payment in India and unlock your full potential What s in it for YOU 1 SBI Card truly lives by the work-life balance philosophy We o er a robust wellness and wellbeing program to support mental and physical health of our employees 2 Admirable work deserves to be rewarded We have a well curated bouquet of rewards and recognition program for the employees 3 Dynamic Inclusive and Diverse team culture 4 Gender Neutral Policy 5 Inclusive Heal th Benefits for all - Medical Insurance Personal Accidental Group Term Life Insurance and Annual Health Checkup Dental and OPD benefits 6 Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for sales of various SBI Card products in an assigned geography usually 2- 5 regions comprising of 80-200 branches of an SBI Circle through a large team of 100- 200 NFTEs spread across branches and various other points of sales identified by the bank relationships Role Accountability 1 Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives 2 Maintain good working relationships at local level with stakeholders across SBI SBI JVs and Associates Multiple Partner banks by addressing concerns providing priority service 3 Drive execution of special segment product program focused campaigns in assigned geography 4 Assess manpower requirements in assigned geography considering MOU budgets and work with workforce e ectiveness to ensure adequate sta ing levels across assigned geography 5 Responsible for hiring and performance management of NFTEs in assigned area 6 Ensure regular NHOs Refreshers Product based Trainings for the team to enhance productivity 7 Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings 8 Attend Region Module P Reviews share relevant data points inputs to create a positive brand Image amongst SBI stakeholders 9 Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared 10 Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer Stakeholder Confidence 11 Closely monitor metrics such as Sourcing Mix Approval Rate Inflow rate Processing rate Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities 12 Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the sta 13 Provide support to internal departments in completion of various projects such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department reaching out to Customers Assisting Collections department in collections e ort and advising Product Marketing teams on suitable merchant tie-ups 14 Drive periodic team connects reviews cadence conducting regular visits to Local O ices of Partner Banks to ensure the same 15 Ensure timely preparation and dissemination of relevant reports MIS to SBI Stakeholders Cross Sell Regions Modules Networks 16 Manage PSA relationships premises and associated costs along with relevant SOPs 17 Ensure team members and internal processes comply with all regulatory and business compliance guidelines Measures of Success 1 MOU Targets New Accounts Premium Accounts Insurance cross-sell COA 4MOB Attrition Digital Sourcing 2 Shikhar Pratham Leads Conversion 3 Voice of Customers 4 Process adherence as per MOU 5 E ective complaint channelizing and resolution on escalations emanating from SBI and Partners banks Technical Skills Experience Certifications 1 Awareness of credit card industry landscape 2 Understanding of P L and impact of various metrics parameters on the bottomline Competencies critical to the role 1 People Management 2 Planning Organizing 3 Customer Orientation 4 Relationship Management 5 Result Orientation Qualification Graduate in any discipline post graduate preferred Preferred Industry BFSI Telecom Any retail sales FMCG CD etc