Manager - Renewals

PositionManagerIncumbentDepartmentCRTFunctionRenewalsReporting toChief Manager - CRTBand4 manager LocationGurgaon - 90CTeam size D I ICJOB SUMMARY The incumbent will be responsible for managing the Onboarding process of new business issuance This includes strategy and proposals for quality onboarding including automation and digitization of processes for faster issuance along with higher customer experience leading to better persistency and renewals This job shall include implementing comprehensive onboarding programs liaising with cross functional teams and strong understanding of competition peer onboarding processes Key Actionable Tracking quality sourcing of new business Work closely on reports automation and digitization of processes and new recommendations Responsible for highlighting Early warning indicators which impacts the journey for seller and customer Analyzing data to identify the problem and impact of implemented solutions Tracking MOS measure of success for the new initiatives and recommend changes or modifications in processes journey basis MOS Drive initiatives and collaborate to empower various interdepartmental teams like IT Tech BPMA and within department Program manage all initiatives and highlight the roadblocks deviations raise red flags wherever required Evaluate existing processes and work on gaps by cross functional collaboration Coordinate with cross functional teams for various initiatives for timely tracking and closure Measures of Success On Schedule delivery all requirements Contribution in implementing various initiatives and their output tracking Creation of various cuts and deep dive analysis Key Goal Business Impact analysis Efficiency tracking Cross functional Coordination Key competencies skills required Must have a minimum of 6-7 years experience in the customer onboarding journey department Understanding of systems processes and functions Interpreting analyzing data using statistical tools techniques Should have a skillset of handling huge database and understanding of python SQL and MS-Access is a must Excellent in communication and presentation Good PR skills and able to get the work done from other depts Growth mindset and self-motivated PositionManagerIncumbentDepartmentCRTFunctionRenewalsReporting toChief Manager - CRTBand4 manager LocationGurgaon - 90CTeam size D I ICJOB SUMMARY The incumbent will be responsible for managing the Onboarding process of new business issuance This includes strategy and proposals for quality onboarding including automation and digitization of processes for faster issuance along with higher customer experience leading to better persistency and renewals This job shall include implementing comprehensive onboarding programs liaising with cross functional teams and strong understanding of competition peer onboarding processes Key Actionable Tracking quality sourcing of new business Work closely on reports automation and digitization of processes and new recommendations Responsible for highlighting Early warning indicators which impacts the journey for seller and customer Analyzing data to identify the problem and impact of implemented solutions Tracking MOS measure of success for the new initiatives and recommend changes or modifications in processes journey basis MOS Drive initiatives and collaborate to empower various interdepartmental teams like IT Tech BPMA and within department Program manage all initiatives and highlight the roadblocks deviations raise red flags wherever required Evaluate existing processes and work on gaps by cross functional collaboration Coordinate with cross functional teams for various initiatives for timely tracking and closure Measures of Success On Schedule delivery all requirements Contribution in implementing various initiatives and their output tracking Creation of various cuts and deep dive analysis Key Goal Business Impact analysis Efficiency tracking Cross functional Coordination Key competencies skills required Must have a minimum of 6-7 years experience in the customer onboarding journey department Understanding of systems processes and functions Interpreting analyzing data using statistical tools techniques Should have a skillset of handling huge database and understanding of python SQL and MS-Access is a must Excellent in communication and presentation Good PR skills and able to get the work done from other depts Growth mindset and self-motivated