Services Renewal Representative I

2 weeks ago


Gurugram Haryana, India Oracle Full time

Drive the renewal of Oracle's contracts to existing customers.
Handle all contract renewal communication coming in from Oracles Premier Support Customers. (Calls, Renewal Service Requests and Chats.)

Act as a gatekeeper for customer contacting Oracle for support renewals.

Resolve customer queries within desired time or reassign to respective business pillar.

Create Renewal Service request on behalf of customer.

Educate customers on business practices and any associated contractual implications.

Ensure customer awareness and understanding of applicable elements of Oracle's Support Renewal Business.

Drive online renewals and educate customer on usage of Oracle Support Renewal Portal.

Manage exceptions for customers with issues that may delay or inhibit renewals.

Identify, Filter and process customer requests.

Geography - ANZ- ASEAN- IN

Meet productivity expectations on Inbound calls, Chats and Service Requests

Driving Automation and Digitization of Renewal

Ensure customer awareness and understanding of Technical Support Policies



  • Gurugram, Haryana, India CWT Full time

    Client Technology Representative I - (240000G1) **Purpose of the Role-** **Main Responsibilities -** - Manages client inquiries and accurately documents incidents via an online case management tool - Performs troubleshooting to diagnose root causes and resolve issues quickly and effectively - Performs testing to ensure that the solution is successful -...

  • Renewal Executive

    7 days ago


    Gurugram, Haryana, India Stem, Inc. Full time

    . Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional...


  • Gurugram, Haryana, India Waayslive Solution Full time

    We're Hiring: For Multiple Process Role: Customer Support Representative (International Voice Process) Location: Gurugram Shift: Rotational Shifts/Rotational Week Offs Key Responsibilities: - Handle inbound/outbound calls to address customer inquiries and issues. - Provide exceptional customer service while adhering to company guidelines. - Troubleshoot...


  • Gurugram, Haryana, India Ciena Full time

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...


  • Gurugram, Noida, Delhi NCR, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients through various communication channels.About the Role:Job Description: Inbound customer service, maintaining high standards of...


  • Gurugram, Haryana, India Global TechHunt Services Full time

    Job description As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving,...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...


  • Gurugram, Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    As a Customer Care Representative, you will play a crucial role in shaping the customer experience for our fast-growing D2C kids fashion brand. You will be the face of our brand, engaging with customers and ensuring their satisfaction. Key Responsibilities: - Manage incoming calls, resolving customer issues promptly and effectively - Conduct outbound calls...


  • Gurugram, Haryana, India Orange shark Full time

    Brief Description: - The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions,...