Urgent Search: Guest Relations Executive

Job Number 24154782 Job Category Rooms Guest Services Operations Location Le Meridien Gurgaon Delhi NCR Sector 26 M G Road Gurgaon Haryana India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating issuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secure payment prior to issuing room key verify adjust billing Compile and review daily reports logs contingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types vouchers paid-outs and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations and follow all Accounting procedures Notify Loss Prevention Security of any guest reports of theft Assist management in training evaluating counseling motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Develop maintain positive working relationships support team to reach common goals listen and respond appropriately to employee concerns Follow company policies and procedures report accidents injuries and unsafe work conditions to manager complete safety training and certifications ensure personal appearance is clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Ensure adherence to quality standards Enter and locate information using computers POS systems Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience At least 1 year of supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Le M xc3 xa9ridien we are inspired by the era of glamorous travel celebrating each culture through the distinctly European spirit of savouring the good life Our guests are curious and creative cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination We provide authentic chic and memorable service along with experiences that inspire guests to savour the good life We re looking for curious and creative people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences we invite you to explore career opportunities with Le M xc3 xa9ridien In joining Le M xc3 xa9ridien you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you