Senior Manager

19 hours ago


Bengaluru India Kapture CX Full time

Job Description Senior Manager - Customer Success & Growth (58 yrs) Location: Bengaluru Type: Full-time Function: Customer Success and Growth About Kapture CX Kapture CX is an AI-powered unified CX platform helping global enterprises automate, analyse, and elevate customer experience across channels. Role Overview We're looking for a customer-focused professional to own post-sales relationships, ensure product success, drive adoption, and identify growth opportunities within key accounts. You'll act as the strategic partner for clients. Key Responsibilities - Manage and grow relationships with enterprise clients across geographies - Build success plans, track key metrics (NPS, CSAT, adoption, health) and ensure renewals - Collaborate with internal teams to resolve open items, deliver value, and drive feature adoption - Conduct business reviews, workshops, product demos, and communicate ROI to client stakeholders - Identify and close upsell/cross-sell opportunities within the account portfolio - Handle escalations, ensuring proactive engagement and long-term client satisfaction Requirements - 58 years in Customer Success / Key Account Management within SaaS or Tech - Strong client management, communication, and presentation skills - Analytical and data-driven approach to customer health and retention - Proven track record in renewals, adoption, and revenue expansion - Interest in CX, automation, and AI-driven SaaS solutions Why Kapture CX - Work with a fast-growing SaaS company redefining customer experience through GenAI and automation - High-ownership role with direct impact on customer growth and retention - Collaborative and growth-oriented culture


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