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Customer Support Specialist I

4 weeks ago

Bengaluru, India Eagleview Full time

Job Description

EagleView is hiring a quality-focused Customer Support Specialist I to join our supportive and fun team. The Customer Support Specialist I will answer questions over email, and live webchat about general account information, billing, and order statuses.

Specialists are empowered to resolve almost any of our customers concerns with a focus on first-call resolution. We focus on training from the beginning and give our workforce members the tools they need to succeed long-term. EagleView is a dynamic, growing company with tremendous opportunities for motivated employees. Join our Customer Support team and learn about our business from the ground up. The sky is the limit

Responsibilities

- Answer emails, and chats from potential customers and existing clients
- Quickly assess customer issues to provide accurate support
- Explore and understand customers needs and exceed their expectations
- Complete all required trainings and stay informed about company news, department processes, and procedures
- Maintains a high standard of professionalism with our customers
- Can adhere to department performance goals and production standards
- Able to work independently while knowing how/when to handle or escalate critical customer issues
- Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
- Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching
- Other duties as assigned

Qualifications

- Must be at least 18 years of age
- Minimum of 1 year of Customer Service experience
- Able to work in a fast-paced environment and easily pivot with changing business needs
- Proficient with Microsoft Office Suite (Excel, Outlook, Word)
- Must be computer savvy and able to navigate multiple applications simultaneously
- Able to work under pressure and remain flexible to changing schedules and demands
- Strong verbal and interpersonal communication skills
- Must be detail-oriented, organized, and able to multi-task
- Capable of managing challenging customers and building rapport
- Able to de-escalate issues efficiently and appropriately
- Possess strong problem-solving and analytical skills
- Able to collaborate with and contribute to a team environment
- Must be able to work independently with minimal supervision
- Other duties as assigned
- Weekend Availability on Sat Sun a MUST

Preferred Qualifications:

- Familiarity with CRM software; Salesforce
- Previous experience in a remote role
- Previous experience in a call center environment