Client Manager

Company Description Believe is one of the world s leading digital music companies Believe s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development Its 2 037 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise respect fairness and transparency To support our fast-growing presence on all continents we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry Believe is listed on compartment A of the regulated market of Euronext Paris Ticker BLV ISIN FR0014003FE9 Ready to setthetone with Believe The Client Manager plays a pivotal role in delivering a high-quality relationship-led service to a diverse portfolio of key publishing clients Acting as a primary point of contact and strategic partner throughout the client lifecycle the role focuses on enhancing client value maximising revenue opportunities and ensuring a seamless experience Through close collaboration with internal teams and client-first approach the Client Manager supports long-term client retention and drives continued business growth Client Management Strategic Development Serve as the dedicated Client Manager for a portfolio of clients delivering a seamless and premium client experience from initial engagement through to long-term partnership Drive additional revenue for Clients by implementing a lean forward approach continually looking for ways to ensure maximum value from the deal To continually strive to hit dedicated KPI s for Client Relations team increasing value and satisfaction across all deals Act as a primary point of contact for a portfolio of clients maintaining clear proactive and tailored communication through regular emails calls and meetings Liaise with Operations for onboarding processes ensuring clients are seamlessly integrated continually updated throughout Oversee the efficient handling of client queries collaborating with internal business units to ensure timely accurate responses and resolution of issues Collaborate with clients to understand their needs and objectives developing and refining strategies aimed at maximising their publishing revenue Proactively identify opportunities for clients to gain greater value from the services offered leveraging available business tools and insights to assess client performance uncover revenue and recommend tailored strategies Leverage business tools insights to support client communication delivering Quarterly Business Reviews for a portfolio of clients Regular health-checks on client portfolio to ensure any issues our spotted flagged accordingly Serve as a trusted music publishing advisor for your portfolio of clients offering tailored guidance on best practices effective copyright management and income maximisation across sources Client Experience Enablement Collaborate with internal business units including Marketing Copyright Finance and Sync to enhance client servicing representing clients evolving needs in the development of service delivery standards and strategies To be the internal advocate for a client portfolio ensuring key revenue sources are flagged actioned Build and maintain strong internal external relationships in order to maximise the value of the deal ensuring client s needs are met whilst balancing positive relationships with stakeholders Actively contribute to Client Services team meetings helping to define clear actions goals and priorities that drive impactful outcomes for managed clients and ensure a consistent premium service delivery Drive client engagement initiatives that promote education retention and long-term client partnership collaborating with the Marketing department to deliver campaigns and events Leverage knowledge and understanding of clients to identify and share with the Global Sales team any cross-sell upsell or downsell opportunities Industry Relations Client Outreach Represent the company to the highest standard and its values at industry events fostering relationships with existing and prospective clients while expanding our network of key stakeholders Must have Skills 3 years experience working in a client-facing role in the music industry ideally at a music publisher Experience in servicing a diverse client base and managing relationships in the creative industries including high-profile or high-value clients Analytical skills and strategic thinking to interpret client data and develop actionable improvements Excellent organisational and time management abilities capable of handling multiple priorities in a fast-paced environment Confident in problem solving conflict resolution and managing client expectations with care and professionalism Passionate about music with a strong enthusiasm and commitment to supporting talent and growth Exceptional verbal and written communication with the ability to convey complex information to a range of internal and external stakeholders Strong interpersonal skills with a natural ability to build relationships focused on trust and transparency across diverse client types A self-starting approach to problem solving engagement Good to have Ability to establish context in conversations communications to drive opportunity Knowledge solid understanding of the music publishing ecosystem and the evolving global landscape in music copyright Demonstrable understanding of the different client profiles songwriters managers labels publishers libraries lawyers and their unique needs Familiarity with CRM systems HubSpot preferred Microsoft Office Suite and other data tools is an advantage Client-first mindset with a proactive and personable approach to service delivery Collaborative and team-oriented able to liaise with both internal and external stakeholders at all levels Resilient under pressure and solution-oriented always seeking opportunities to improve service and outcomes Curious and committed to continuous learning staying informed on industry trends technologies and evolving client needs Enjoys travelling for work when required as well as attending live music performances Apply Interested applicants can email their resumes at or reach out to us at 91 9987373636 Qualifications Bachelor s degree in music Communications Business or a related field is preferred Additional Information Benefits Believe Flexibility - Just punch in leaves not intime and out time Office perks - a game of foosball table tennis to bat the afternoon lacklustre free event pass for exclusive and limited shows music subscription etc Wellbeing - Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture Transperancy - engaged in secondary activity just disclose it to us Sustainability - You can be a part of CSR program represent yourself as a shaper and contribute to a better future Disclosure Believe strongly promotes equal treatment regardless of race ethnicity nationality gender sexual orientation socio-economic status age marital or civil partner status pregnancy or maternity physical abilities religious beliefs political beliefs or other ideologies