Client Service Manager Ii

Job Category Client Service Delivery Step into a pivotal role at JPMorganChase where your expertise in client service management will shape the future of our operations You ll have the opportunity to grow your career while making a significant impact on our business Join a team that values innovation collaboration and continuous improvement As a Client Service Manager II within JPMorganChase you will lead a team to deliver exceptional customer service and operational support Your role involves planning managing client relationships and addressing inquiries You will utilize your anti-fraud expertise to protect clients and the institution Your knowledge of market products and process automation will drive efficiency You will manage change and resolve conflicts to achieve team objectives Job responsibilities Lead the implementation of defined goals and objectives aligning team resources and operations with organizational goals and ensuring the delivery of high-quality client service Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions safeguarding the financial and reputational integrity of both the client and the institution Drive process automation initiatives leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery Manage internal stakeholder relationships influencing decision-making processes and aligning team objectives with broader organizational goals Oversee conflict resolution within the team and with clients employing effective negotiation strategies to ensure win-win outcomes Required qualifications capabilities and skills 4 or more years of experience in managing customer service teams with a focus on operational tasks and relationship management Demonstrated proficiency in planning with a track record of making decisions on resource allocation to achieve organizational objectives Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions protecting both the client and the institution Proven experience in process automation with the ability to articulate and apply systems architecture and automation technologies for operational efficiency Proficient in conflict management with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies Preferred qualifications capabilities and skills Experience in the banking or financial services industry particularly within a commercial or investment banking environment Strong leadership and team management skills with the ability to inspire and motivate a team to achieve high performance Strong analytical and problem-solving skills with the ability to assess complex situations and develop effective solutions Familiarity with banking software and systems as well as proficiency in using data analytics tools to drive decision-making A mindset focused on continuous improvement with the ability to identify opportunities for process enhancements and implement changes effectively About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Global Banking business is one of the largest wholesale banking client franchises in the world We serve clients including corporations governments states municipalities healthcare organizations education institutions banks and investors Commercial Banking provides credit and financing treasury and payment services international banking and real estate services to clients-including corporations municipalities institutions real estate investors and owners and not-for-profit organizations