Senior Manager

2 days ago

Gurgaon, Haryana, India Genpact Full time
Job Description

Inviting applications for the role of Senior Manager,Advisory Business Operations

We are seeking a highly organized and proactive Advisory Business Operations Manager to support the effective functioning of our Global Applied Advisory practice. This role will act as a central coordinator across Sales, Delivery, Finance, Operations, and Capability teams to ensure excellence in execution, reporting, governance, and continuous improvement.

Responsibilities

- Advisory Sales

- Partner with growth Ops team, dashboards and reporting- Pipeline, inflows, booking, embedment vs standalone deal

- Finance

- F/U of weekly actions from weekly Business review

- Drive closure of f/u actions from it

- Activities related to Revenue, margin improvement and profitability enhancement.

- Advisory Operations

- Partner with Ops team for related process improvement

- Gatekeeping and enforcement of Guardrails and controls

- Advisory Playbook Adoption

- Utilization management

- Drive Timesheet Compliance

- Prepare and publish weekly utilization reports

- Track F/U of weekly update of low utilization cases

- Support related governance activities

- Delivery Excellence

- Oversee delivery health management

- Collaborate with the Delivery Excellence team to analyze client feedback at the project level and ensure follow-up actions are tracked to closure

- Deal Quality Assurance

- DQA Program management - Rollout, DQA Progress tracking, continuous improvement of the process

- Advisory Capability & Genome

- Supporting Advisory Council as per Charter plan

- Support creation, rollout and adoption of Advisory Playbook

- Prrovide advisory skills support for Genome (weekly calls, content review)

- Adhoc

- Prepare reviews, dashboards, and other reporting as required

Qualifications we seek in you

Minimum Qualifications

- Bachelor's degree in business, Finance, Operations, or a related field. MBA is a plus.

- Relevant years of experience in business operations, program/project management, or sales/advisory operations in a consulting or professional services environment.

- Strong analytical and problem-solving skills with the ability to synthesize information into actionable insights.

- Proficiency with reporting tools (Excel, Power BI, Tableau, etc.)

- Excellent verbal and written communication skills.

- Self-motivated, detail-oriented, and capable of working in a fast-paced environment with cross-functional teams.

Preferred Qualifications/ Skills

- Strong understanding of professional services KPIs (e.g., utilization, bookings, pipeline, revenue metrics)

- Prior experience in Advisory/Consulting Operations or similar roles (preferred but not mandatory

- Advanced Excel and Power Point Skills

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