ServiceNow Administrator

The Company: Cognex Corporation

With more than four hundred patents and the largest team of industrial machine vision experts anywhere in the world, Cognex has set the standard for innovation in the machine vision industry. But our innovation goes beyond technology, we are also known for the creative programs we have designed to recognize and reward the employees whose efforts keep us at the top of our field. Our 'Work Hard, Play Hard, Move Fast' culture is challenging, stimulating, and rewarding.

As we continue our successful journey, we are looking to add more talented, innovative, and resolute individuals to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the machine vision industry, then contact us, because working at Cognex is not just a job….it's a passion

The Team:

Our energized and talented global IT team thrives on technology and challenging requirements. We are chartered to find, design, and implement technologies to scale Cognex towards its path to grow our business to $2 billion in annual sales. IT is headquartered in Natick, MA and the IT Global Operations team has members in the Americas, Europe and Asia.

The Role:

As we continue our journey in implementing best-of-bread technologies to support company growth and align our technologies to support business processes and demands, we are migrating our existing ITSM platform to ServiceNow. As the ServiceNow Admin, your primary role will be to perform the day-to-day administration of the platform. You will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution.

Essential Functions

- Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environments.
- Configuration: Set up and configure ServiceNow applications and modules according to business requirements.
- Customization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS.
- Incident Management: Handle incidents, problems, and change requests related to the ServiceNow platform.
- Data Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Visibility or equivalent methods. Familiarity with Integration Hub and Service Graph Connectors are highly desirable
- Upgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-date.
- Documentation: Create and maintain process and knowledge documentation for team members and users.
- User Support: Provide technical support and training to end-users and other stakeholders.

Knowledge, Skills and Abilities

Knowledge:

- ServiceNow Platform: Deep understanding of ServiceNow architecture, modules, and functionalities.
- ITIL Framework: Familiarity with ITIL processes and best practices, particularly Incident, Problem, Change, and Configuration Management.
- Web Technologies: Knowledge of JavaScript, HTML, CSS, XML, and web services (REST/SOAP).
- Database Management: Understanding of relational databases and SQL.
- Integrations: Familiarity with integrations into other applications like SolarWinds, Intune, Teams, etc.

Skills:

- Technical Skills: Proficiency in scripting languages (JavaScript), web development (HTML/CSS), and integration technologies (REST/SOAP).
- Problem-Solving: Strong analytical skills to troubleshoot issues and optimize workflows.
- Project Management: Ability to manage projects, prioritize tasks, and meet deadlines. Familiarity with Agile (Scrum) and Waterfall project management methodologies.
- Communication: Excellent verbal and written communication skills to interact with stakeholders and document processes.

Abilities:

- Adaptability: Ability to quickly learn and adapt to new technologies and processes.
- Attention to Detail: Precision in configuring and customizing the platform to meet business needs.
- Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Customer Focus: Strong focus on delivering high-quality service and support to end-users.

Education and Work Experience

- A Bachelor's degree in Computer Science, Information Systems, or a related field is often preferred.
- At least 3 years of experience with the ServiceNow platform.
- ITIL certification and ServiceNow Administrator certification are required.
- Additional ServiceNow training or certifications are highly desirable
- Configuration Management Database
- Common Services Data Model
- Performance Analytics
- Scripting in ServiceNow
- Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important.

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