Customer Support Executive

7 days ago

Rohtak, India Everstylish Lifestyle Pvt. Ltd. Full time

As a Customer Support Executive at Everstylish Lifestyle Private Limited you will play a crucial role in ensuring our customers receive outstanding support and assistance You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction This role requires excellent communication skills a customer-centric mindset and the ability to work with Internal software systems like Magento and Uniware Key Responsibilities Customer Support Provide exceptional customer support through various communication channels including email chat and phone to address and resolve delivery-related concerns promptly and professionally Issue Resolution Investigate and resolve customer inquiries complaints or issues related to product deliveries tracking and returns ensuring a positive customer experience Product Knowledge Develop a strong understanding of our product offerings delivery processes and company policies to assist customers effectively Software Proficiency Utilize internal software systems including Magento and Uniware to process orders track shipments and provide accurate and timely information to customers Documentation Maintain detailed records of customer interactions and issues including case notes and resolutions to improve service quality and identify trends Communication Collaborate with other departments such as logistics and warehousing to address delivery-related challenges and communicate relevant information to customers Feedback and Improvement Gather customer feedback and suggestions to contribute to process improvements and enhance the overall customer experience Training and Development Stay updated on product knowledge software updates and industry trends through continuous learning and training sessions Qualifications Excellent communication skills both written and verbal Blended Process- Inbound Outbound Prior customer support experience is a plus but freshers with exceptional communication skills are encouraged to apply Proficiency in using internal software systems like Magento and Uniware is preferred Strong problem-solving skills and the ability to think critically Customer-centric mindset with a passion for delivering exceptional service Ability to work effectively in a fast-paced team-oriented environment Attention to detail and strong organizational skills Adaptability and a willingness to learn and grow Preference Female candidates Job Type Full-time Pay 22 000 00 - 25 000 00 per month Work Location In person

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