Experience Center Manager – Sales

4 weeks ago

Indore, Madhya Pradesh, India Designest Full time
Experience Center Manager – Sales & Client Relations

Location: Designest Experience Center, Indore

Department: Sales / Client Experience

Reports To: Founders / Management

About Designest

Designest is a complete bespoke furniture solution provider, offering end-to-end design, customization with its in-house manufacturing. With a strong focus on craftsmanship, innovation, and luxury, we create timeless furniture tailored to individual lifestyles. Our Indore Experience Center is the core of client engagement — where stories of design, detail, and personalization come to life.

Role Overview

We are seeking an Experience Center Manager to lead client engagement and sales at our flagship Indore Experience Center. This is a front-facing leadership role, working directly with the founders to deliver a seamless blend of design consultation, premium service, and business growth. The ideal candidate will represent the brand, inspire clients, and manage the team to ensure every interaction reflects Designest's ethos.

Key Responsibilities

Client Engagement & Sales

- Be the face of Designest for HNI clients, architects, and interior designers.
- Understand client needs and present bespoke furniture solutions.
- Manage end-to-end sales, order processing from enquiry to handover.
- Coordinate with production, design, and sales teams for order tracking.
- Handle client queries, updates, documentation, and payment follow-ups.

Experience Center Management

- Lead day-to-day operations of the Experience Center.
- Oversee product displays, client walkthroughs, and presentations.
- Maintain the brand's high standards of ambiance, service, and hospitality.

Team Leadership

- Manage and mentor the sales & design team at the Experience Center.
- Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
- Conduct regular team reviews and ensure adherence to SOPs.

Strategy & Reporting

- Report directly to Founders/Management on sales, client insights, and performance.
- Share market trends, design preferences, and growth opportunities.
- Maintain MIS reports, sales tracking, and client databases.

Client Coordination

- Support in documentation and coordination for architects, interior designers, and channel partners.
- Coordinate pricing proposals, quotations, and client communications.
- Act as a liaison between sales executives, clients, and production teams.

Required Skills & Qualifications

- Graduate/Postgraduate in Business, Design Management, or related fields.
- 4+ years of experience in sales, luxury retail, or client experience roles.
- Strong background working with HNI clients, architects, and designers.
- Exceptional communication, presentation, and negotiation skills.
- Proven leadership in managing client-facing teams.
- Strong communication, follow-up, and problem-solving skills.
- Prior team management experience is a must.
- Detail-oriented, disciplined, and able to manage multiple priorities.

Key Performance Indicators (KPIs)

- Client satisfaction.
- Sales conversion and revenue growth.
- Experience Center team performance.
- Insights and reporting to founders.
- Internal coordination efficiency.

Why Join Designest?

Be at the forefront of luxury bespoke living.

Work directly with founders to shape the client journey.

Lead the flagship Experience Center and represent a design-first brand.

Grow into senior leadership roles as the brand expands.

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