Experience Center Manager – Sales

5 days ago

Indore, Madhya Pradesh, India Designest Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience Center Manager – Sales & Client Relations


Location:
Designest Experience Center, Indore


Department:
Sales / Client Experience


Reports To:
Founders / Management

About Designest

Designest
is a complete
bespoke furniture solution provider
, offering end-to-end design, customization with its in-house manufacturing. With a strong focus on
craftsmanship, innovation, and luxury
, we create timeless furniture tailored to individual lifestyles. Our Indore
Experience Center
is the core of client engagement — where stories of design, detail, and personalization come to life.

Role Overview

We are seeking an
Experience Center Manager
to lead client engagement and sales at our flagship Indore Experience Center. This is a
front-facing leadership role
, working directly with the founders to deliver a seamless blend of
design consultation, premium service, and business growth
. The ideal candidate will represent the brand, inspire clients, and manage the team to ensure every interaction reflects
Designest's ethos
.

Key Responsibilities

Client Engagement & Sales

  • Be the
    face of Designest
    for HNI clients, architects, and interior designers.
  • Understand client needs and present bespoke furniture solutions.
  • Manage
    end-to-end sales, order processing
    from enquiry to handover.
  • Coordinate with production, design, and sales teams for order tracking.
  • Handle client queries, updates, documentation, and payment follow-ups.

Experience Center Management

  • Lead day-to-day operations of the Experience Center.
  • Oversee product displays, client walkthroughs, and presentations.
  • Maintain the brand's high standards of ambiance, service, and hospitality.

Team Leadership

  • Manage and mentor the sales & design team at the Experience Center.
  • Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
  • Conduct regular team reviews and ensure adherence to SOPs.

Strategy & Reporting

  • Report directly to
    Founders/Management
    on sales, client insights, and performance.
  • Share market trends, design preferences, and growth opportunities.
  • Maintain MIS reports, sales tracking, and client databases.

Client Coordination

  • Support in documentation and coordination for architects, interior designers, and channel partners.
  • Coordinate pricing proposals, quotations, and client communications.
  • Act as a liaison between sales executives, clients, and production teams.

Required Skills & Qualifications

  • Graduate/Postgraduate in Business, Design Management, or related fields.
  • 4+ years of experience
    in sales, luxury retail, or client experience roles.
  • Strong background working with
    HNI clients, architects, and designers
    .
  • Exceptional communication, presentation, and negotiation skills.
  • Proven leadership in managing client-facing teams.
  • Strong communication, follow-up, and problem-solving skills.
  • Prior team management experience is a must.
  • Detail-oriented, disciplined, and able to manage multiple priorities.

Key Performance Indicators (KPIs)

  • Client satisfaction.
  • Sales conversion and revenue growth.
  • Experience Center team performance.
  • Insights and reporting to founders.
  • Internal coordination efficiency.

Why Join Designest?

Be at the forefront of
luxury bespoke living
.

Work
directly with founders
to shape the client journey.

Lead the
flagship Experience Center
and represent a design-first brand.

Grow into senior leadership roles as the brand expands.

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