Assistant (Hotel Operations) - BCN Academy

Job Description

Assistant (Hotel Ops) BCN Academy

Experience Required : 1-2 years

Educational qualification : Undergraduate : 2023/2024 passout

About us

Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you will work with

/BCN Academy is a dedicated center of excellence to conceptualize, design and deliver best in class learning & development initiatives in and for entire BCN, working in close collaboration with internal stakeholders and external partners. We are looking for individuals who are passionate about making learning better and feel excited to be part of a start-up journey with an opportunity to make a huge impact

/The Hotel Operations Assistant will manage hotel and event logistics for training programs, including accommodations, meeting spaces, and vendor coordination. The role ensures smooth program delivery, budget adherence, and a seamless participant experience, while supporting training team in day-to-day execution.

About you

/Bachelor's degree in hospitality, Event Management, or related field

/13 years of experience in hotel/event logistics coordination (preferably in a professional services or corporate environment)

/Strong vendor negotiation and contract management skills

/Excellent communication and interpersonal skills

/Flexibility to travel and provide on-site support for training events

/Ability to manage multiple projects with tight deadlines

/Proficiency in MS Office (Excel, PowerPoint, Word)

What you'll do

Event & Hotel Logistics Management

/Identify, evaluate, and negotiate with hotels/venues to host training programs

/Manage hotel contracts including accommodation blocks, meeting spaces, catering, AV requirements, and other service needs

/Coordinate room bookings, check-in/check-out schedules, and special requirements of the training

/Liaise with hotel staff to ensure smooth execution of training schedules and address any on-ground issues promptly

Training Program Support

/Collaborate with internal stakeholders to understand event requirements and translate them into logistical arrangements

/Ensure training rooms are set up with required seating layouts, technical equipment, and materials

/Provide on-site support during training programs

/Act as the primary point of contact for training attendees regarding hotel and logistics queries

/Ensure a seamless and professional experience for participants from arrival to departure

/Collect post-event feedback to continuously improve logistics management

Vendor & Budget Management

/Work closely with vendors to deliver high-quality services

/Track expenses, manage invoices, and ensure adherence to training budgets

/Prepare cost summaries and highlight opportunities for savings or efficiency improvements

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..